I had bought a brand new pair of western boots and needed to have elastic put in at the top of the boot to allow for my large calves. I was told it would take 1 week. 1-1/2 weeks later I'm called and told my boots are ready. I go in and they are not only NOT ready, the sides of my boots are cut in 5 places from top to ankle. They butchered my new boots. When I told them about it they said that it's the way they have always done it. Very poor workmanship and they could care less if you like it or not. Completely disappointed. I will never use them again.