I will not likely use Alamo again as a result of the overly aggressive push to sell the insurance and all the related fees not disclosed when booking through Allegiant Airlines. Otherwise if was a good, clean vehicle.
Staff when renting and returning were extremely courteous and efficient I would use them again when renting
Superior customer service at both the Enterprise on N. Gilbert Rd in Gilbert, AZ the Enterprise on Lewis (off of Baseline Rd) in Mesa, AZ.Even though Enterprise in Gilbert was Extremely busy, the employees stayed calm & professional, and handled everyone in a quick and orderly manner! I was very impressed!
Our flight arrived late to Gateway Mesa (2 hours) there was only one car to choose from - a Volvo, supposedly a luxury car - the car was not clean, did not have a back up camera, no space for luggage, agent would not switch to the Cadillac that was on the lot.Next day had to go to Scottsdale airport to exchange for another car which you could not see out of the front or back window - had to take it to a car wash to get the car and windows clean!
I have rented from this store before and the service has always been great. I really appreciate getting the ride to and from their place of business. They always acknowledge a person when they walk in and they serve everyone very timely. I will definitely use this store again when I want to rent a car. They make the experience easy!!
My husband Ron and I rented an SUV for a week, and we were very happy with the rental. It was a beautiful vehicle and well maintained. The staff was helpful and friendly. I would never rent from anywhere else.
Great experience renting a car from the Enterprise Team at the Mesa Apache Junction location. Professional, energetic, talented, and fun! Highly recommend Enterprise and this location. All about service and making the customer feel appreciated. ✰✰✰✰✰
Jason and Daniel are the best. They are friendly and efficient. Give them a call and they'll take good care of you. Thanks alot
I reserved a compact car and already paid for it and they gave me an economy class car (Chevy Spark). And they guy was helping me asked me If I wanted to upgrade to the next class (supposed to be my rent-a-car). I said no cause I didn't want to argue. Of course I can't cancel my transaction cause it's non refundable. Car was a little dirty. Will never use this location again in Mesa, AZ. (AAA Mesa HLE). I don't deserve this kind of service.
We recently rented a car from this location at the Mesa AZ airport and had a nice experience. The checkout process was quick and painless. We received a new Chevy Malibu with less than 1000 miles. The check in took less than 1 minute and every person that we dealt with was professional, polite and friendly. Nice Job to a great group of people