Customer service is amazing
The Detail Shop really? I actually legally own The Detail Shop LLC for the past 10 yrs. We don't have a location in Mesa Arizona.
So I pull up into this place don't see anybody decide to go and leave and His kid comes running up to me with his arms in the air. I shrugged my shoulders since I was already in the street as if to say sorry. I didnt see anyone here. He then flips me off and turns around. I then turn around and drive back in the driveway and said "really dude. Your gonna flip me off? I want to talk to your manager." He said I am the manager. So I said fine I want to talk to the owner and he says f*ck off and give off my property. Then his teenager buddy with a missing eye and the "manager" keep yelling get off my f*cking property and then him and his buddy said "Get off my property or im going to kick your f*cking ass". They got a lot of balls threatening a veteran. But Im the only adult here so I get ready to leave but the way is blocked by another car. Then they start yelling get off our property or I'm calling the cops" I then said I'll call the cops myself. His buddy then says to me I'll kick there ass to. I said so your threatening cops to. Your an idiot. So I then leave and call the owner on record Edwards Michaels. He also has the same chip on his shoulder when all I had done so far was ask him if he was Michaels. After telling him what happened he said that was his nephew and he will call me back. He calls me back 5 min later and asks me what do I want him to do. There are two sides to a every story. He also has this same damn chip on his shoulder. So I said you know what I will just call the cops on your nephew and you employees since you dont seem to want to really deal with it. Maybe Sean Campbell cares. Ill let my attorney send him a letter. All he had to say was that wasn't acceptable and he was going to take of it. Some people need to teach family the word RESPECT! Karma will take of this. My reviews will be many until RESPECT is shown.
I just returned from Genie Car Wash on E. McKellips Rd, in Mesa. Before pulling in I filled my quarter holder inside my glove box between the driver and passenger seat. When my truck came out of the wash, 3 Quarters were MISSING. This may not be a lot of money, but how many vehicles a day are being robbed of change? I will NEVER return to this car wash. This was a test Genie Car Wash, and your FAILED!
I stopped to have my worktruck washed today, when they returned the truck to me the passenger side mirror had been broken off the truck.I got out to look at the damage, and a Manager started yelling at me that it was broken when I got there!! I can assure you it was not, Then I was told I needed to talk to the Manager and he would take care of it, I waited for this other manager to come and tell me it will all be taken care of. He gave me a business card with the name Eddi on it, and the phone number for the carwash. I asked him to put it into writing that they would fix the damage, he acted like he didn't understand me.. Eddi and his staff tell more lies than Hillary Clinton!Anything to get out of paying for the damage they caused..
I used to love this place but lately the service has ranked and they care more about money than customer service. Looking for a new car wash place. Would recommend you do the same.
RUN RUN AWAY!!!Eddie you car wash suck's this place broke my mirror scratched my paint and jerked me around said would pay for it and keeps jerking me around DO NOT BRING CAR THERE THEY WILL DAMAGE IT!!!!
What a foolish excuse; it's run more like a carnival than a business. I've gone their for years. Today I couldn't communicate to the detailers to roll my windows down a bit to wipe the window edges. I walked up to the manager, "Dustin," with my five dollar tip in my hand and said, "I'd love to tip someone if I could get them to wipe off my window edges."Dustin first let me know that, "hey, they don't speak English, so what do you want?" (with a grin and a dismissive shrug). Then he let me know that it was against owner's policy and that he would lose his job if he had the window edges wiped. I said I thought that was ridiculous. THEN he said if "you want the window edges wiped that's a two dollar charge. You have to pay two dollars for that." This was silly, especially because I'm standing there holding a $5 bill I'm trying to give someone. At that point the little guy was up in my face and was very confrontational. So I said that I know BS when I hear it, and the verbal exchange went downhill from there. Needless to say, I didn't get my window edges wiped and the staff didn't get a tip. I just think its odd that a so-called "business" owner would encourage his staff to be so obnoxious over trivial stuff; but from the other comments it sounds like the owner is an incredible jerk and that certainly is communicated by his staff. The other revolting attitude was the racist contempt Dustin and his assistants have for the Hispanic detailers; that really came through loud and clear. We have this gigantic immigration problem caused by business owners hiring illegals. Then, rather than being grateful for inexpensive, hardworking help they cultivate this abusive attitude toward them. These superior and arrogant white guys are shameful and disgusting in their attitudes. Don't waste your time and money on this bunch of racist carnies. They are as nasty to their staff as they will be to you.