First time dealing with a property management company. When we signed a lease they told us the response time for emergency maintenance requests and nonemergency maintenance requests. They have responded on time everytime. They have been pleasant to deal with. I believe they are supporting the property owner as well as the renter equally. Hope to be renting this property for the next few years.
Terrible experience. They found every excuse possible to keep most of the security deposit, and none of the reasons were legit. Before we were even packed they had it rented and were hounding us to hurry and move (we were paid thru the end of the month!) , they told us not to bother cleaning the carpet they were changing it anyway but they charged us for a redecorating fee, not sure why WE are responsible for redecorating! And when we moved in two years ago the home was filthy like it had not even been cleaned. Find another company to rent with!!!!
Never. Ever. Use this company. When we moved into our home, it wasn't cleaned nor cleared of the previous tenants trash and belongings. We were told in the three days it took them to go in and clean that we would receive a refund on those dates and still haven't. When we moved in we were still finding clothes, jewelry making tools, used wash clothes, and there were oil spots on the ceilings. Then right after we moved in the washer and dryer broke, to which they DO NOT deal with so we had to buy our own. They also never gave us a mail key and we had to pay for that service ourselves. The unit was never looked over; after move in the dryer vent needed cleaning (three bags of lint was removed) and our ac went out because the coil was filthy and the wiring was wrapped in duct tape causing it to burn and ash. The air filter is a specialty size, but they don't care and gave me a roll of mesh to "stick in there" to act as a filter. I am so incredibly frustrated by the lack of empathy and professionalism.
They manage my condo in Scottsdale and found me an awesome tenant. They are by far the best Property Management company in Arizona and I've dealt with many.
I rent from these guys, and work for them,an all around great experience,I do hear complaints from time to time but I see them work hard to remedy any problems that may a cure!
I just wanted to thank them and their team for the last few years - they were great to work with!
Very sharp attention to detail, customer oriented, and fast response to all issues. Very professional and pleasant to work with.Paul Parkins
On Q has been great to us for 2 years +. We enjoy renting from them. Friendly staff, always pleasant to work with.
Today was supposed to be my moving day... upon opening the apartment and looking around I have seen bugs and bugs have hatched inside of my refrigerator ,horrible carpet I'm afraid what's creeping crawling all over that. caulking around the tub is missing. water damage black mold under the kitchen sink the smell of mold is so strong I cannot be in the apartment itself.. I have been waiting for 2 hours for a maintenance guy to show up call the office gave me the run-around .went to the office got the run-around saying the manager wasnt there, still waiting to talk to her. but I'm starting to get upset. This is supposed to be the day that I'm moving in but now I'm afraid I'm going to have creepy crawlies all over me and gets sick because of all this extensive water damage. they say they have a HOA and maintenance guys, but If this is how they maintain their apartment no one should be renting here. Looking into my tendents right spoke to a lawyer#stillhavenotbeenabletotalktoamanager#
This company is fraudulent. I am in the process of suing them. I was a perfect tenant for three years. When I moved out they didn't give me my $1200 dollar deposit back. Also, was very very slow at responding to my very infrequent requests, and one time they sent a man who was clearly on some sort of a drug and I had to ask him to leave. Put my family in danger!