So far my experience with the warranty repair of a refrigerator has been extremely frustrating. When the repairman first came (2 weeks ago) he pulled the frig out and because the panel flickered he said it needed a new controller and core (said it saved him a lot of time. This happened 3/17/17. Parts came in and were installed 3/22/17 and by 3/24/17 it would not stay cold enough and ice maker could not make ice. Called again and was told tech would come on Saturday. Tech called me on Saturday 3/25/17 to ask what the temperatures were in frig because we had our own thermometers in frig and freezer. So he didn't come out because it needed to have another part ordered to test where it was leaking coolant. I called Monday morning to see if part was ordered but it was not. So they again ordered part and tech should be out today. He called this morning and will be here between 11:30 and 1:30. I am very frustrated that it takes the company so long to get parts from a big city of Phoenix. I will review again later on when they figure out what is wrong this time if they do and how long it will take to get parts again. I can say this much I will never get another appliance warranty have to wait two weeks or longer for repair.
From Business: Sears Appliance Repair has over 6,800 trained technicians providing both product maintenance and repair solutions. Our techs are industry trained, well-respected …
1275 E Florence Blvd Ste 12Casa Grande, AZ 85122
From Business: We are a small family owned and operated business of experienced professionals trained to meet your appliance repair needs. My Appliance Repair Pro services virtu…
I have bought two window ac from them in the last 5yrs. They only last till 3rd season. all they sell is junk anymore.
Serving the Mesa Area.
From Business: Our dedicated service people are committed to your satisfaction. They pledge to be courteous and to provide the highest degree of excellence in home repair. You'l…
I don't have enough wonderful words to express how helpful and friendly the service was! My washer broke with a full load locked inside it and a pile high of kids laundry to do. They helped me the same day and after hours to repair the unit and make sure there were no other major issues. I will always use them for any future repairs I may have. It was beyond excellent customer service!
A few days later broil stopped working, so I called him back, wondering if it was related to his previous fix. He was not defensive at all and said it could be, but he'd have to take a look to know for sure. He came over quickly again and the broil suddenly began to work again. Ugh. I had been trying it for days, and it never started. I felt bad, but he just said to call
Got the relevant information from us on the phone. Came in and quickly and accurately diagnosed the problem (bad compressor power inverter), brought the needed replacement part and installed it in less than 15 minutes (on a Saturday!). So nice to have our fridge back without having to wait days for parts being ordered. I can easily give him my highest recommendation!
Sergey came to fix our ice machine and was super helpful and honest about what we did and didn't need. He also recommended tips we could implement to prevent the same thing from happening in the future, and showed us how to change the fridge water filter on top of that! Great service, would use again for all of our appliance needs.
Oleg came to our home to work on our refrigerator and came well within the two hour time frame that he promised. He was a total professional and gave us an alternative and less expensive solution to our fridge as well as the burner on our stove. He's a keeper as professional service workers are such a rarity.
Excellent customer service. I brought in my mom's Zojirushi water boiler that had stopped boiling, and after checking it out, he told me it would make more sense to get a new one, and to be sure to get one that was made in Japan next time. Even showed me the model number to look for.
“Very timely, same day on time appt and extremely efficient and effective determination of problem as well as estimate to repair. I was pleased with my first experience and will definitely use them again especially for the low initial visit price! Thanks!!”
They knew exactly what was going on when I described to them over email. I am extremely pleased with the work. Thanks for the help guys! I will make sure to keep your contact for the next appliance repair.
I reached out for a quote, secured a 2 hr window for someone to come to the house, had the repair complete, and had a working dishwasher. Professional, on time, would definitely call again.