The repairman was very polite. He did not have a replacement ice maker to install. Said it would take a week to get a new one. It just so happens that a few years ago Sears sent me an ice maker in the mail and the repairman had one on his truck, so I had a spare for this repairman to use on 6-7. Also, no phone call in advance of him showing up, not even in a sears labeled truck.
1418 N Scottsdale Rd Ste 266Scottsdale, AZ 85257
From Business: We are a long established appliance repair company, located in the Scottsdale, AZ area. We provide appliance repair services for all major household appliances. O…
The appointment was easy to set up. The repair woman came at the beginning of the 4 hour time slot, listened to the troubleshooting I had already done, quickly diagnosed the problem and repaired my Kenmore water softener. Good job! HOWEVER, the problem was a design flaw and the unit is just over a year old. It needed a work-around to overcome the issue. Not so good.
the service man was pleasant...clean cut and polite.. After 2 hrs he said done... next day when I started a load of clothes machine did the same thing as before.. problem was not fixed.. called they are sending out another tech.. hope this one knows what they are doing.. payed for 2 hrs of service and parts for something that wasn't the problem...
My fridge and freezer quit working one evening after supper. I called for service at 7:45 am the next day and by 10:00 am I had an experienced repair person and a trainee at my front door. They quickly assessed the problem, had to leave to get the part that they needed, and were STILL done before noon. Very Happy.
Service person was on time, communication from Sears on his arrival was terrific. He was knowledgeable, communicated well and repair was made efficiently, and the quote beforehand was helpful in our decision to make the repair. Will use Sears Appliance Repair on all future needs.
The repair to freezer was good, but I feel that the cost of $400 for "cam assembly" repair on freezer door was very expensive, I am glad i found a 20% off coupon on internet, but will check other businesses before calling Sears Repair again!
Our service technician Bill was very knowledgeable, polite and fixed our TV very quickly. I recommend Sears Home Services for TV repair. They are outstanding!
We were very pleased with the service. The technicians were professional and very courteous. We will use the service in the the future when the need arises.
Service technician diagnosed problem quickly, ordered necessary parts, and made the repairs resulting in a refrigerator that works just like new again.
Great service, Kenmore washer 15+ years old, will get another 15 years of service now. Repair cost good. Very nice Sears REP.