Great employees and great people live and work at this community. The management and ownership is local to Arizona.
Nurses didn't know what medications to give, call system was down, patient lying on floor in room un-noticed, showers only given twice a week, no one seems to read notes left by previous shift so no one knows what is going on with patients, doctor treats by phone vs. actually seeing patients - missing major issues. If you can't be an advocate for your family staying here, then don't put them here....they will NOT get the care they need.
My dad is a resident at Avista Senior Living. I am sad to read the bad review from previous poster. From experience with two previous senior living centers, I find Avista to be by far the best around. The caregivers are all very experienced and very caring. I'm sure if someone took a poll of the residents at Avista, the vast majority would be in total agreement with my statement.
My mother is a resident at Avista and this past week the staff there failed to notify me of two falls, illness, and her being transferred to the hospital. My sister had to call the nurse to see why my mother wasn't answering the phone. The nurse didn't know why and told my sister she would find out and call her back. When the nurse called my sister back she said she just found out my mom was sent to the hospital for a fall. The hospital is stating that my mother was sent in because they found her on the floor and disoriented. My mother is suffering from kidney failure (Rhabdomyolysis) due to neglect. The hospital nurse said patients aren't this ill from a fall that she had been left laying there for hours to be in her condition. I contacted her nurse at Avista and she is stating that the caregiver documented that he called me and left a message. I pulled all my phone records and verified every call received for the days in question and I was never contacted by them. I am very sadden by the lack of care my mom has received and if she recovers from this she will not be returning to this facility. Please look up health department violations before placing your love one in these care homes, I'm at a loss right now.
We are so pleased with the tender and compassionate care our Mother is getting at Fairbrook Grove. Julie is an outstanding nurse and has competently managed the medical issues and nutritional needs of our mother. We recommend this Home to anyone wanting the best care for their loved one.
This place is a nightmare. Even my grandma's hospice nurse said she wouldn't recommend it. The caregivers are for the most part as good as gold they are just stretched thin. The workers there are AWFUL. I had one lady tonight hang up on me. When I called back another lady told me I was an awful granddaughter to my grandma because I didn't get her her own phone. Only I DID get her her own phone. She just couldn't get use to cell phone and there wasn't another option. I was already deeply grieving losing my grandma who I had lost for less than a week so to have this evil lady tell me that I was an awful granddaughter pushed me over the edge. She was also inaccurate. She said I never visited my granddaughter. I visited her 1 to 2 times a week. I have endometriosis so some weeks are harder. She had me bawling my eyes out on the phone and then hung up on me. COURTYARD TOWERS IS A NIGHTMARE. My grandma fell and broke her shoulder and despite that button to push to alert someone she was on the ground for over an hour WITH A BROKEN SHOULDER. Add that to the rude staff and I would say avoid them like the plague. They certainly don't care how you feel and are completely selfish!