AutoFair Volkswagen of Nashua
717 Milford Rd, Merrimack, NH 03054
Be careful if you are thinking about going to this dealership for a car! Sorry this is long.
I called Autofair Volkswagen and spoke to Alicia on the phone (who was very friendly and helpful), I told her the deal I had been quoted on a Passat TDI at another dealership were I had previously bought cars and that I was helping my parents, with the car buying process. She assured me that they could beat the price quoted by the other dealer and told me that it was the end of the month and they were very motivated to sell cars.
I sent my parents to the Autofair VW that day (I couldn’t go due to work). They were at the dealership for 5 hours and left at 9pm, after they called me and told me the best price they were given was $4000 more that what I was quoted over the phone. I took the morning off work 2 days later and went to the dealership with my parents after calling and again speaking to Alicia and again being told that they would beat the other dealerships price of $26,500. I spent 4 hours talking to two different salesmen (Matt Web was very helpful and nice) and we finally agree on a Passat TDI SEL for $27,000. After the test drive when it was time to sign the papers they put the price at $30,000 and tried to get my dad to sign the papers without me seeing it. Once I confronted them about the price difference the finance officer (I guess that is his title he sits at the desk behind the glass to the left of the entrance) told me that I was lying about the price. Then the salesman and I showed him the paper that had the price and monthly payment he had printed out and he said, no that wasn’t the car we were talking about, see the stock number is different. I said, that is the only car we test drove and that is the car that the salesman and I agreed on and he came and spoke to you and you gave me the price of $27,000. He then began to back track and say that there was some confusion on their part but that it was still a really good deal and we had spent so much time on it that we should just go ahead and purchase the car at $30,000 because he wasn’t going any lower he didn’t care what price he had quoted me. At this point I was upset and doing all I could not to lose my temper. He then began to yell at me about the MSRP and the price he was offering and how we should be happy with the deal on the table. He also insulted my parents about their credit. At that point we left.
I called Noyes VW in Keene where I should have gone to begin with, I told them what happened and that I wanted an honest number for what the car would cost out the door before I drove there. Not only did my parents get the new TDI Passat that they wanted but it was $300 cheaper than it would have been at Autofair VW and everyone was respectful, pleasant and honest. The owner of the dealership even came over to talk to us about our experience while we were there. I highly recommend Noyes VW to anyone looking for a great car. (Diesel is the way to go if you ask me)
If dishonesty is how they want to run their business, my family and I will never go back. So you don’t think this was my first experience with a dealership. My wife and I are proud owners of 2 TDI Jettas and we have pursed 4 new VWs over the past 15 years.
Finally wrapped up an awful deal with this dealer. It stretched over 3 weeks and ended with me feeling like i got burned. They promised many things and followed through with only the things I fought for. There were red flags I shouldn't have ignored: it was a "recent" trade-in and they hadn't even bothered to clean the trash out before advertising it, added $2k to the price to do their 125 point inspection (and make it a certified vehicle?) and install a good list of new parts. After they didn't have the car ready the day they promised, they agreed to deliver the car to me an hour away 2 days later and it arrived like this: running hot and smelling like the sales guy had driven it hard, the upper shock mounts were not tightened down (obviously very dangerous), had mostly used parts instead of the promised new parts, and it to top it off it wasn't even detailed. I'm not sure how this dealer has such good ratings elsewhere and would suggest you stay far far away.
I always went to autofair vw ever since they bought out Tulley.
I had always been pleased and recommended them to friends and co-workers.
on a recent visit, I couldn't open my door and was told the part was broken and needed to be replaced for $500.
A couple days later it started working again, and has ever since (months now).
I guess it wasn't broken after all.
more recently, I had my brake light go on. Autofair did my brakes a few months ago. I found out the cap was never put back on my brake fluid reservoir.
I brought both of these things to the attention of the general and service manager, just wanting to let the know.
I was told I'd be contacted, but nothing.
no apology, no explanation.
so go at your own risk. maybe it's broken, maybe it's not.
and check all the caps before you pull out...
Jarred and the folks at Autofair VW made my car buying experience the best I have ever had. They run a great low pressure dealership. They go out of their way to make the customer happy and they were even very friendly with my 3 year old son. These people run one of the best dealerships in New Hampshire. I will be a customer for life!! THIS DEALERSHIP IS AMAZING AND DON'T BE AFRAID TO DO BUSINESS WITH THEM!!!