I always go to the Gary office and everybody there is so nice but I had to go to the Merrillville office to pick up my glasses and the lady named Laura she was so rude to the point I couldn't even look at her or acknowledge her when I picked up my glasses. Maybe you guys need to talk to her about customer service. I never will come there again. I had an appointment on Wednesday but I didn't show up because I didn't like the way I was treated I will be going to a different eye doctor place.
I had that illiterate troll also! She couldn’t even talk in a complete sentence. Very rude and she called my son by another name. When I corrected her, she continued to call him something else and refused use his real name! I hope she has been replaced. The last time I was there, they had two ladies who were very professional and friendly!
Worst service in the world. I've been waiting 2 weeks for my order and it finally gets there after they know I've been waiting and asking they don't stay open for 5 mins for me
If I could give 0 stars I would. This is the worst place I've ever been to. Ghetto receptionist went off on me because they quoted me a price for contacts then added 20 dollars when I went to pick them up. Then they wouldn't give me my prescription. And on top of that it took over 2 weeks to come in. Horrible servixe