4613 E Lincoln Hwy, Merrillville, IN 46410
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If you're looking for a good experience purchasing a used Honda, DON'T shop here. Salesperson Joe Basile and his sales manager could clearly care less about honesty and integrity. In October 2015, I drove to the dealer from Illinois to specifically look at a 2005 Honda Odyssey to use as a second vehicle for transporting my show dogs when I didn't need my big truck. Made an appointment with Joe Basile and test drove the Odyssey. Discussed that the radio seemed to get poor reception and he assured me it was just the area and the radio worked fine. Purchased the vehicle and picked it up a week later - no radio stations when I started it up in the parking lot and after driving it around the lot, Joe was able to find ONE. Joe then opens a compartment to show me an aftermarket USB/audio jack that had been installed and told me I could listen to music from my phone instead of the radio. Left the dealer and was not able to get radio reception the entire trip home. Called Joe and asked him to look into it so the service department could get it fixed. Never heard another word from him, despite leaving numerous messages. So I called the Sales Manager who told me they sold the car "as-is" and despite Joe's representation the radio worked fine before I purchased it, they would do NOTHING to fix it. And he got downright nasty to boot! Joe Basile outright lied to me and hid the fact that an aftermarket device had been added to the car before I purchased it. This dealership could care less about honesty and service after the sale. The problem was easily fixed by a local audio shop for $175 by removing the defective aftermarket FM transmitter that had been installed and replacing it with a new USB/Audio Input unit that was plugged directly into the radio with a wiring harness, not the antenna. SHAME on you Joe Basile and Team Honda!