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Harlem Furniture

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(2 Reviews)

2881 E 81st Ave, Merrillville, IN 46410

(219) 947-8250

Today: 9:00 am - 8:00 pm
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Furniture Stores


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terrible customer service

I purchased a 2 peice nice set & ottoman over a month ago & have yet to receive the ottoman...they lie & are very rude...I will never shop there & wouldn't recommend anyone else to neither



Take my money and not deliver the goods

I purchased a rather expensive leather chair from Harlem furniture and waited over 45 days for delivery. When I called to track my order, no one knew how much longer I would have to wait. I had to call the company three times to check for updates and still no one had information. Finally on the fourth call I demanded to speak to manager which the phone receptionist so rudely informed me they would call back in half hour. After two hours went and no one returned my phone call, I drove to the store to speak to someone in person. There was only one other customer in the store, so the reason for not returning my call was not because it was busy. At the customer service desk I encountered the woman I originally spoke to on the phone and instead of helping me by showing me where my merchandise was located, she told me why don't I just go ahead and cancel my order. So after this rude interaction that is exactly what I did, then went directly across the street to Value City Furniture, bought the exact same chair for $180 less and was able to pick it up the very next day. I would never recommend anyone to shop at this store and especially don't give them your money until you actually can put your hands on the furniture you wis to purchase.