Poor customer service via their "new and improved" website. They have a message feature where customers are able to send emails asking questions about their transaction history and for the fourth time in 3 years I have been repeated blown off and told that I need to call in. Whats the point of having the message service if your hourly employees are going to blow your customers off?? My question(s) require a simple yes or no answer or an explanation, not some hourly employee telling me that I need to call in to the 800 number. Check my transaction history and answer my question! Thats your job, Who pays me for spending 20 minutes typing out my response to a failed attempt to properly answer my concerns?