I purchased a defective curling iron 2 days ago. The owner REFUSED to exchange it, even though there were 3 more available in plain sight. Imagine my frustration...I was understandably annoyed. He called the police (I did as well, having done nothing wrong but patronize his business)...the amazing officer listened and questioned the owner about the policy. The receipt states "EXCHANGE OR STORE CREDIT ONLY"? He STILL refused to exchange a $30 iron.FYI, I contacted Andis, they no longer make the iron...so I am out of $30+tax for it and he has 3 IN HIS CASE.We have to stop supporting businesses that make 99% of their profits off the backs of the community in which they position themselves, but refuse to conduct fair & professional business practices. This would not have escalated at a Sally's...this business does not respect the very demographic that enables its viability. Go to Angela's in Highland...the owner is a class act & respects his clientele. M&M is NOT the only option.