All Valley Animal Care Center
2326 E Cinema Dr, Meridian, ID 83642
Phone: (208) 287-3100
Phone: (208) 403-0525
Primary Phone: (208) 855-4975
Phone: (208) 855-5776
Phone: (208) 403-0898
Phone: (208) 994-6078
Specialties: Felines, Cats, Puppies, Dogs, Doggies, Kittens, Canines
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My family and I want to give a "big shout" of praise and thanks to the All Valley Vet Team! Recently, we were able to bring our new Rough Collies home from adoption.
We purchased the Puppy Package that includes all immunizations on schedule and nail trims and discounts on the future spay and neutering. This is a huge savings of course, But more than anything i was touched how genuine the Vet was with our babies and how knowledgeable she is about the breed and special needs of rough coated collies. The team from front desk staff to the Vet Tech and the Dr. My animals are very dear to me. As im sure your animals are to you. We spend money on family members for their care and our animals are what we hold dear to our hearts. I want to give an honest review to everyone who is looking for quality care with genuine interest and care of your animal. So many times our animals have been through traumatic events that require the expertise of the medical gifted Vets and you want fast answers with hope at least hope in sight. Being a Nurse i can tell you medical dollars are not ones to waste. My animals medical dollars are very important as well. The team at All Valley is strategic and the best of care with conservative costs. My puppies are in fabulous hands of quality care! Thanks for reading this and i appreciate this venue to speak my mind and to say again, Thank you to All Valley Animal Hospital.
I have taken all my dogs here over the years to all three of their locations. My pets and I have always been treated well. There is a chance of a wait at the emergency clinic but thats what it is for emergencies.
I have had tooth surgery, spay and immunizations at their two other clinics and things were done professionaly and in a timely manner. I love that they offer the neuter and vaccine clinics at all locations.
I had an old dog that had a sever injury and needed to be put to sleep so I took him to the emergency clinic. The tech and vet were great and very sensitive to my situation, they even cried with me and made sure we had plenty of time to say good bye.
Most recently I had a 5mth old puppy who woke up with a fever. I took him to the emergency and they were very quick and efficient with getting him treated. They also took the time to diagnose him one step at a time rather then every test imaginable which would make my bill unpayable.
I have other family members who use all valley as well and are very happy with them and I would have no problem recommending them to others.
Please dont bring your pet here especially if you have an emergency. We brought our poodle pet Luci for an emergency visit. She woke up limp not able to walk and seemed lethargic. We rush her to the er and they took her back to check her, I was never reunited with my pet, I was told she had two tumors and was hemorrhaging, they seemed more concerned about payment than helping my pet. I feel this situation was mishandled, when we were told the prognosis was worse than expected, I said I wanted to see my pet, only to be told to wait that she had to check if there was any new emergencies. When she came back, she said I'm sorry Luci already passed, they finally let me in my kids into the back to see Luci, which we found her body twitching from the last stages of dying. She had blue ink on her front paw where the ivy was put which smelled such strong chemical smell and her back leg was shaved, and don't know why. They took forever and approached this so casual. They don't realize that your pets are pretty special and are a part of your family, I never got to say goodbye to my pet, other than when she was already gone. I will never come here for any services
When we dropped our dogs off at boarding, they seemed unorganized, they didn't have me fill out a y paperwork, and when I asked if they received the fax from our vet with shot records they stated it was probably in their pile of papers to file. Then I asked to go back worth my dogs to check out where they were staying and I got excuse after excuse from the guy working the front desk. When a lady came to grab them I told her I was coming back, she seemed thrown off but allowed it. The fake grass is worn and my dogs kennel want even cleaned yet from the previous dog. When I dropped my dogs off one had a ear infection, I explained everything and was told a vet tech from the vet side would come over and five the medication. When I picked up my dogs they cowered like they had been hit, the medication wad unopened for the ear infection and I was charged an additional 16$ to "give the medication". It was a horrible stay for our fur babies and I will never go back!
It was a nightmare taking my two dogs to grooming at all valley in meridian. I set my dogs up for 0800 am grooming appointment over the phone a week ago When my husband took them in they told him it was 0900 am. Then when I called to see if they were ready around 1200 they told me that the groomer doesn't start 10:00 and had 6 dogs to do from 0900 appointments. Then my husband calls to see if they are ready and the girl says they are almost done so we drive over there and find out that they haven't even started one of our dogs. They told us it would two more hours. We run some errands and find out they are done and it had only been about 45 min. When I first called they said my one dog wasn't in their system and she should be as I brought her shot records the first time you groomed her. I have asked them a dozen times to take a dog we had that died two years ago out of their system but is still in their system. When we paid for grooming we were so surprised how expensive it was now at this place. No explanation to advise that their prices gone up 20%. Over $100.00 for two dogs, small 9 lb and 32 lb. This really crazy. My husband thought they made a mistake with prices. I had been going for 6 years to this place but they are so unorganized I will never go again not to mention that when my husband dropped our dogs off he explained to them how we wanted them cut. However I still got a call asking me how I wanted them cut. They have lost a number of groomers they had for a long time. The staff and groomers are all new and disorganized. I will start shopping around as they seem to be the most expensive and worst customer service ever. It's too bad that the grooming depth has gone down hill. The vets are good there. Also I noticed that there's not as many customers using them for grooming anymore. The staff attitude at the front desk is terrible. In the past the staff were cheerful and seemed to care about the dogs. Be cautious in taking your dog to them they will set a appointment for 0800 but then tell you it was for 0900 and 7 hours later your dog will be done. Should only be under 3 hours or less especially when you have appointment for grooming at least it use to be when they had a staff and groomers that knew what they doing. Very disappointed that they have gone down hill. My dogs deserve better then waiting in a cage all day to get groomed.
05/07/2012Provided by Citysearch -
We took our beloved dog in due to some lethargy issues. Unfortunately, her condition deteriorated and we ended finding out she had a tumor on her heart that ruptured. We had to put her to sleep. The vet was very caring and very accommodating. HOWEVER, as others have said in their reviews, the front staff needs a serious lesson in tact and manners. When closing the bill out, she said we could cremate her or if we didn't do that they would probably just put her in the dumpster!! We were appalled at her comments and will never be returning to this clinic for ANY medical services or checkups for our other animals.
07/21/2011Provided by Citysearch -
I am so mad at this place that I hate to give them one star. I have been taking my 2 yorkies to this place for a couple of years. The service never has been great but they are convenient because of their weekend hours and because they are close to my home. My one yorkie suffers from kidney and bladder stones and my other yorkie has bad teeth so I have shelled out a lot of money there. My new little female yorkie needed to be spayed. I set up the appointment 3 months in advance. I took off work the morning of the surgery and I did not let her eat and took her in for her procedure at 7am. I also took off work the day after so I could take care of her. At noon they call me to say they have alot of appointments and they want to wait a few months so they can pull her baby teeth. I tell them that I did not schedule teeth only spaying and I wanted her spayed before she goes into heat because I have boys. They tell me ok and to call them at 3pm. I call at 3pm and they said that they still have not started on her and to call back in an hour. I call back in about 1 1/2 and they still had not started. It's about 5:30pm and I said that I would just come and get her. They say no, no she is sedated and ready to go next. They then call me at 7pm to say that they still had not done it and wanted me to wait and bring her back so they could do that and pull her baby teeth at the same time. Rediculous...I told them that I did not arrange for her teeth done as I said earlier and I would just come and get her. So 12 hour later and 3 months of having an appointment she still did not get spayed. I will never, never take my dogs ther again.
07/17/2010Provided by Citysearch -
Granted I went here on a Saturday, so it was probably busier than normal, but I did have an appointment. I waited for 30 minutes before the tech came in to take my dog's temperature, 30 more minutes for the actual vet to come in (who didn't even introduce herself... a nice touch). Waited another 15-20 minutes for an ""estimate"" for the procedure they wanted to do on my dog. Now, the dog has gotten cheat grass in his foot multiple times, and never once has a vet suggested to sedate him in order to take it out. $209 for a basic, basic procedure is far too much. The vet also seemed pretty incompetent. She was flabbergasted that the dog had a swollen lymph node near the swollen area.... um, that's a pretty common occurrence as far as I know.
The vet sent a receptionist in with the estimate (this girl didn't explain anything on the sheet, and just expected me to look at it and sign it, no questions asked). I think the vet should be going over the procedure with me, and explaining why she wants to do something. I felt like I wasn't important, like my dog wasn't important, and that my time wasn't as valuable as theirs. One receptionist even had the gall to tell me that it ""wasn't that long of a wait,"" after I had complained about how long I had been there. Really? So an hour and a half is pretty standard for this place? Then you've really helped me realize that I chose the wrong vet clinic.
Even when I first walked in to the facility (which, granted, does look very nice), no one greeted me. I had to grab the new client paperwork myself, since I figured I would need to fill it out... no one was particularly helpful. Even after I had filled out the sheet, they asked me all of the questions face to face at the reception desk. So why did I fill all of this out if you were just going to re-ask me later?
I am very, very disappointed with my experience, and this place will not ever get my business. At least they realized my disappointment and didn't charge me the office visit fee. I would've contested it anyway since the vet barely looked at my dog (maybe, MAYBE a minute for the entire physical exam) before making her decision on how to proceed.
Why is it so hard to find a good vet in Boise?! Very frustrating.