Called on Sat morning and they told me that they would be here that day, (no extra charge for Sat) and he was. The man that arrived was Russel, very nice and knowledgeable. I showed him the part on my refrigerator that was leaking and he said that he had one in the truck. He was here for about 30 minutes. and I got kicked in the teeth by the bill 352.22. The part was 129 then there was a comp call labor of 60.00 and a diagnostic charge of 95.00. What diagnostic?? I showed him where the leaky part was. So the total labor was 155 dollars. Which seems way to high for 30 minutes work, and being told where the problem was. Then I noticed on the bill it says WATCH FOR LEAKS CUSTOMER HOLDS OSBORNE'S HARMLESS They repaired it right? Then I asked how long is the work guaranteed for, he stated "30 days, but it will not be a leak it will be something else Please stay away I am wondering if it was just that I am a senior citizen, and my husband was not here or what.
My elderly Aunt is having the same problem as Mrs. Connie. Several hundred dollars worth of food has spoiled when the refrigerator has gone out or froze in refrigerator bottom part.We have kept a journal on all made and returned calls from Ike's. We also are planning a civil suit at this point and time. He says he is coming out to replace but no recourse about food and medicine lost up to this date. Ike's suppose to bring my aunt an other refrigerator today 5/24/2016.I really hope this appliance works. So far he has not backed his product or kept his word.
On time honest and fairly priced. Explains problems, and will not try to sell you something you don't need. Just a nice company to work with. Thank you Bob
This is a GREAT place to get appliances and have them repaired also. Great prices! Friendly staff!