290 Merced Mall, Merced, CA 95348
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I had a bad experience at this store with a very rude employee but I contacted and complained to the owner and he was very understanding and apologetic. I will likely not go back because I am a little rattled and embarrassed by the experience and rather not see the employee that was rude to me but I appreciate the owner taking his time to respond to an email and make a phone call to me and rectify the actions of the employee.
I've never done the eyebrow art but have been in there to look at their jewelry. They are rude with NO customer service skills. Every time I pass by that place, it's always empty. Wonder how long they can survive with no customers! Sorry you had to go thru that. I would've made a scene so others wouldn't have to go thru the same thing! >:(
If I could give this business less than one star , than I would . I feel like people should know what they are getting themselves into before they visit this business , and that's why I felt the need to share my experience . Upon hearing about eyebrow art , I was really excited because I could get my eyebrows waxed on my lunch break because I work in the same area . So today I decided to try out Eyebrow Art . I saw a young lady at the door passing out flyer's , and I asked her if she was available. It seemed like there was a bit of an attitude when I stepped in the store , however I ignored it because I thought maybe she was having a bad day . Anyways , as she reluctantly proceeded to help me , she started to thread my eyebrows . Since she didn't ask me , I told her specifically what I wanted. I told her that I wanted my eyebrows cleaned up , and that I wanted a slight arch . She said "OK" and proceeded to remove the hair from my face . As stated before , she seemed a bit agitated , and it seemed like she was angrily threading my eyebrows . I have gotten my eyebrows threaded several times , and I don't remember it hurting as much as it did this time , but i dismissed it because I thought I was just being sensitive . Once she finished she waved a mirror in my face , and rushed me to pay because she had a line forming . I didn't get a chance to look so once I stepped outside I pulled out my phone and looked at the front facing camera so I could see exactly how they came out . To my horror and surprise , my eyebrows were barley there . I saw that several people were inside her store , so I decided to leave and come back . I understand that their business is new , so I didn't want to cause a scene in front of her customers . Once I left , I went into the mall bathroom to take a good look at my eyebrows , when I saw them in the mirror I couldn't help but feel the tears starting to well up in my eyes . I frantically looked in my purse for some eyeliner , something to help my eyebrows look halfway normal . All that was left on my face was two pathetic strips of hair where my eyebrows used to be . When I finished crying , I walked around the mall thinking of the most polite way to ask for a refund . I never ask for refunds so doing so was extremely difficult for me . Once I got to the store I waited patiently for ten minutes until she finished with her client . Once she was finished I pulled her aside and explained to her that I was unhappy with the way my eyebrows turned out and that I just wanted a refund of my $12. To my surprise the woman I was speaking to had a smirk on her face . All she said to me was " I have been doing this for 10 years , I know what I'm doing " . I told her would you rather me leave here unhappy and share my experience with others, or just give me a refund , and all she said was " You can tell who you want , sorry we don't do refunds here " . With her permission to tell who I want , I am sharing my experience with anyone and everyone who is thinking of getting their eyebrows threaded there . I have never been treated with that kind of rude customer service in my entire life . I don't want anyone to go through what I did, so I warn you , Don't go here , and if you do be very careful what you ask for . All I can do now is just be happy that my eyebrows grow quickly .