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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Mon - Fri 8:00 am - 5:00 pm, Sat 8:00 am - 1:00 pm, Sun Closed
Extra Phones

TollFree: (877) 222-7867

Emergency After Hours: (888) 234-9639

Payment method
check, debit, mastercard, visa
Location
Main Office - 1st Floor of the Match Works Building Store - 8470 Station St. for Propane Sales
AKA

Orwell Natural Gas Co.

Categories
Propane & Natural Gas, Gas Companies, Gas-Liquefied Petroleum-Bottled & Bulk

Reviews

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Kimberly B.

01/05/2016

Overall

Orwell Natural Gas is the only company I know that charges me to pay my bill!! $3.00 per payment. Ridiculous.

John B.

08/07/2014

Overall

Was charged nearly $150 for heating a one bedroom apartment in February owned by, you guessed it: the Osborne family. As it turns out they were reading the wrong meter. I took video to show them and their own technician confirmed it. They said they would "fix". It also turns out another tenant was paying to heat everyone's hot water. Again, they said they would "fix" it.



I moved out 2 months later. On August 8th I finally got billed for my last 2 months of gas "usage". Even though I had turned off the gas wall heaters and used electric space heaters since my mid February bill (the place is tiny, by the way), I was charged approx. $130 for each month. The other tenant, who had been paying for everyone's hot water for several YEARS was also billed as much.



We will be speaking to PUCO about this complete fraud and total conflict of interest! To be continued...