Honda of Mentor Service Department
8555 Market St, Mentor, OH 44060
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04/09/2012Provided by Citysearch -
My salesperson was Joanie Latessa, and she was great - experienced and knowledgeable. I had a trade-in and they were very fair with the price, really worked with me to make me happy. The car I bought had lots of dings on the sides and they were able to get every one out, the car looks great...very satisfied and would go back to this dealership in a heartbeat!!
08/31/2011Provided by Citysearch -
They sold me a car after resetting the Check engine lights. I had a Honda certified mechanic from another dealer check it out, only to find seven bad codes. All the codes were unrelated, and i had not even had the car for 5 days. My mechanic friend said "" there was no way that they didn't know"". I got the same response from 2 other mechanics. They lie, and don't care what they sell you. I like the Honda Brand, but not this dealership.
08/14/2011Provided by Citysearch -
After shopping for a car for over a week, we had a great experience here. Professional and helpful staff. Helped us find a great car to fit our needs and budget. Helped us get out of a lease early. Made the whole experience of getting into a new car effortless and easy. We had some horrible and frustrating experiences with other dealerships and were glad to find Honda of Mentor ( a diamond in the rough ! ) ..
07/18/2011Provided by Citysearch -
From the minute I walked into the showroom, I felt comfortable. No pushy salesman just someone ready to help. I went there on a whim wondering if I can turn in my lease early. I literally had 30 months left out of a 36 month lease. Did I do the smartest thing I ever did? I doubt it. But I was able to get into a car I actually liked for a few bucks more than thte lease I already had. With a little confusion, they made it happen. From the first conversation with Tony Canzone to talking with Bob the manager and then Marty the general manager, they all treated me with respect. I dont like formal situations where they talk like youre going to have major surgery or something. We were on the same pages all the way down to financing where that too was actually a fun experience talking to her ( I forgot her name but we actually laughed and had a good time) All this matters to me. In my lifetime I have purchased 21 new cars between me and my wife and this experience was the best. I hope the customer service continues when I take my car in for service. Oh I didnt mention, they even give you donuts and coffee! lol
07/12/2011Provided by Citysearch -
I cannot say enough good things about my experience at Honda of Mentor. Mike Graham was wonderful to work with from beginning to end. He was everything you want in a car salesman-personable, knowledgeable, funny and NOT aggressive or pushy!
Honda of Mentor was the ONLY dealership willing to help me out of a competitor's non-Honda lease in which I had negative equity. They bought out my lease AND got me into a brand new CR-V with the monthly payment I had asked for. No haggling, no nagging. Just great customer service. and a quick, smooth process.
I have dealt with Honda of Mentor before and had wonderful experiences then too. I made the mistake of leaving and getting a Subaru-NEVER again! Great car, yes. Do they value the customer and want to do anything they can to keep you loyal to the brand? From my interaction with Halpert Subaru, NOT AT ALL. Lesson learned-Honda of Mentor for any and all of my future car needs!
10/04/2010Provided by Citysearch -
Ive purchased two cars from this dealership. I looked around at many others. They didn't treat me any differently because I was female or young, they treated me with respect and gave me a great deal both times. The first car I bought was a used car, and I was very peticular about what I wanted, the salesperson called many buyers and found me the pefect car. I also traded in my old car and they gave me more that they probably shouldve for it. Great place to shop for used or new cars! I also get my maintenence done here and they offer a car to use while yours is being fixed or worked on.
09/08/2010Provided by Citysearch -
Great dealership. After being frustrated by Motorcars Honda in Cleveland, and being treated poorly, we went out to Honda of Mentor. What a difference! So nice to actually feel like a valued customer. Salesmen and women aren't paid on commission. They just want a sale, and they want to sell you the car YOU want. Very fair pricing. We after the quality of service we received, my wife and I felt no need to haggle over price. Top notch and a class act!
07/19/2010Provided by Citysearch -
Thanks for all your help! You are the only Person (dealer) that would give me quotes over the internet......all others wanted me to come in and test drive and get the ""sales pitch"" before they would give me a total quote. I appreciate your straightforward answers and quick responses. Your responses and your promptness enable me to build some trust in a dealership that I did not know much about prior to our exchanges.....which eventually led to a sale of a new Civic. Please share this with your management. Thanks again.