ABC Decorative Rugs
104 Constitution Dr, Menlo Park, CA 94025Add Hours
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I have never had a worse customer service experience than this.
I spent $5,000 on a large overdyed rug from ABC, and within 6 months it had faded horribly. I took photos, which I showed to the manager at ABC, and after an enormous amount of arguing they agreed to take the rug and have it redyed. (They refused to give us a refund.) This would happen overseas, so we were to expect a 3 month wait. Fine.
It's been one full year, and still we have no rug. I won't detail every exchange my husband and I had with the manager/owner, but they were many, and they were infuriating. Rude doesn't even begin to describe the attitude and behavior of these men. I don't know how this will end, but even if the rug is eventually returned to us I will still feel completely ripped off. Don't even bother with this place.