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Hours
Mon - Sat 10:00 am - 6:00 pm
Categories
Rugs, Carpet & Rug Pads, Linings & Accessories, Carpet & Rug Dealers

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Jessica B.

07/11/2016

Overall
Selection
Service

I have never had a worse customer service experience than this.



I spent $5,000 on a large overdyed rug from ABC, and within 6 months it had faded horribly. I took photos, which I showed to the manager at ABC, and after an enormous amount of arguing they agreed to take the rug and have it redyed. (They refused to give us a refund.) This would happen overseas, so we were to expect a 3 month wait. Fine.



It's been one full year, and still we have no rug. I won't detail every exchange my husband and I had with the manager/owner, but they were many, and they were infuriating. Rude doesn't even begin to describe the attitude and behavior of these men. I don't know how this will end, but even if the rug is eventually returned to us I will still feel completely ripped off. Don't even bother with this place.

Overall

The rug I ordered was perfect. The description of the rug was right on the money. The customer service was excellent as well. This rug, The Ariana, is beautiful. Thank you so much for everything.

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