Nice lady, but my fingers hurt after getting the fake nails. ( about and hour later - and still hurts through out the evening) They are sore and they throb. I was scared to go in for past reasons. I've have people file my nails too much and they are paper thin as it is. She was very nice about it. But I saw that she never changed files from the lady before me. Not even the hand file. I dnt think I'll be going back there.