I love the clothes selection and other hair products. The customer service is very professional and very kind.
I'm disappointed with the facts of 3 Asians beauty stores within a 5 blocks radius. WHY? These KBSS has saturated the inner-cities communities. They might hire a few, minimum wage, black people for appearance. But, I haven't seen any Asians shopping or living in the neighborhood. WHY? Because, they take their money and beautify their own neighborhoods. BUY BLACK! SUPPORT BOBSS.
I go to discount wigs especially for Alicia to do my lashes she's the best .Her service is very good she's fast and does a perfect job when I get out of her chair I look like Betty Boop
The hair was nice the first time I bought it. No tangling or matting it was beautiful. The second time I can not say the same. It's shedding like crazy after a few weeks.
Where do I start. My hair lasted three weeks and my friends hair lasted one. He tells you that he is going to put hair in someone else head (that he knows)to prove that he has good hair and then if her hair does do well he will replace it. You can't wash the hair or take it from curly to straight because it will tangle and mat up.
They are a scam! I ordered from them and asked for 2 day shipping. That was 10 days ago. They won't answer calls nor email
DO NOT ORDER from them. I put in an order then emailed and called to cancel it. They did not respond. They sent the order out the next day. I received it and the merchandise was broken. I called and emailed again to return the broken item. Still no response. Excellent way to run a business.Update; Dec. 5 2014.I sent them their defective item COD and they REFUSED to accept THEIR broken item. Classic. They still are keeping my money though. BUY AT YOUR OWN RISK.
POOR CUSTOMER SERVICE... I never received my products..THEY NEVER ANSWERED THE PHONE OR RETURNED MY CALLS.. So glad I paid through PayPal. The Resolution Department could not get a response from them either, so PayPal refunded my money... DONT GET BURNED,
I placed an order for 2 wigs on July 9, 2014 but received only 1 of the wigs. The invoice stated that the other wig was on backorder. I have sent 3 emails and left 1 voicemail because no one answers the phone at the number on the website. It is now July 25, 2014 and still no one has returned my correspondence or phone call. I will be contacting Paypal and my bank to file a fraud claim because of the unethical manner in which they have behaved. I will NOT buy from them again.
Placed order on June 11, 2014. Today is June 20th and still no product. I sent an e-mail on June 13th inquiring when the order would be shipped. No response. Last night I sent a message through the message option on their website requesting a refund since the product still has not shipped. It's still early so we'll see if they respond. I also called this morning and the vm said the hours are from Noon - 6pm CST. At this point I think I'll just contact my credit card company and dispute the charge. Will not order from this company again. They deserve 0 stars.