What to Know About: Insurance »
In the event of a disaster that affects your home and property, what are your options?
1715 Aaron Brenner DrMemphis, TN 38120
From Business: Founded in 1985, Financial Federal Savings Bank is a privately owned and operated, chartered savings bank. With assets valued more than $300 million, it offers in…
Serving the Memphis Area.
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In the event of a disaster that affects your home and property, what are your options?
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I was looking for an honest insurance agent that could help me understand my coverages. Ruby's office is very professional and thorough. Very friendly people!
Very good team Steve has in his office. They will help you out with any questions or concerns you may have with Auto, Home Owners, Life, or any insurance needs. Highly recommend!
First Tennessee took my grand daughters savings account and systematically withdrew all of the funds. It was in an interest account bearing designed for adding money without penalty. She was a little girl when it was started.The first year or so was fine, we got statements reflecting her actual amounts. Later, we would file it away, KNOWING it was GROWNING!! NOT SO!! We found out that they changed the account several times so that they could begin charging fees for inactivity and so on and so forth. This account was suppose to be for adding birthday, Christmas and chore monies to her account as she willed.To date, that $500+ has a negative account and they have refused to return her money. How can we teach our YOUTH to save when 1st TN is stealing their money right under their nose. Total SHAME!!! Private WOODS telling it all!!I advise you to go ELSEWHERE for any type of savings. GOD forbid you miss going to the bank one month and find it SWINDLED AWAY!! Adults and Youth BEWARE!!Apparently, they can change your account type and do the same to ANYONE!! The change began at the Summer location.1st TENNESSEE: Do the right thing and give her money back, Ms. Woods still need you to CORRECT your MISTAKE or DELIBERATE EMBEZZLEMENT under the guise of monthly fees (some as much as $20 a month penalties) You all should be ASHAMED!!
I have been a client for 30 years. I talk to them at least once a month or twice. It's like being part of a family.
The tellers at this branch are actually friendly and not rude like the ones at the Southaven branch. Worth the drive an extra 5 miles.
One of there customers they insure had her tree limb fall on my car. over $7500 in damage. I asked for diminished value. My car was only 1 1/2 years old. They paid to have my car fixed but they only gave me $1500 diminished value and the diminished value was over $4000. Don't let those heart warming commercials they put on TV fool you. They ripped me off and didn't care one single bit.
Long time customer. . . . really bad service. I am adding additional words so that the web site will accept my comment which speaks for itself.
Absolutely the worst experience of my life! Do not use this company to get a home loan. They have no idea what they are doing. It took 3 months instead of 45 days.
This bank does not support the United States Military. I'm a E-6 in the Air Force and have served 12 years of my life various countries and on multiple deployments all over the world in support of this country. Today, I called this bank to get a letter from them allowing me to take my vehicle, which they hold the loan for, overseas. Their response? "Sir we can't allow you to take the vehicle because you haven't been on our books for more than 12 months." Without hesitation at the mention of active duty military being forced to go live in another country for more years of my life... the answer is simply... no. This bank is terrible. Absolutely the worst communication and zero respect for what the military does to give them the right to sit behind their computers and phones and tell people no for no other reason than "just because". If you are military. Or If you love this country as much as I do. Or if you care about halfway decent customer service and policies that actually benefit you... stay far far away from Independent Bank. Worthless. Completely worthless.
This bank is HORRIBLE!!!! I live in AL, purchased a vehicle where the salesperson raved about IB in Memphis, TN. I got a good interest rate, so decided to finance with them. The loan was obtained in March of 2015. My checking account is with BBandT. I set up my IB vehicle payment through BBandT bill pay, choosing the IB payment to reoccur every month on the same date. Yes, I understand this is not the date that IB would receive the money (for whatever reason, IB can't take electronic payment from other banks). I chose a date TWO WEEKS PRIOR TO MY PAYMENT DUE DATE to be sure that my payment would arrive on time. I have never, never, never had trouble with BBandT bill payment of any other bill that I pay. HOWEVER, for some reason, IB can't seem to receive my payment in a timely manner. I can't help but to wonder if this is the reason..... each and every month, I pay an additional $60 to go towards the principal of my note. Do they sit on my check until the additional money gets eaten up in late fees and interest? In October 2015, my payment to IB never cleared my BBandT checking account. Annoyed, (as I have only had this loan 8 MONTHS and MY PAYMENT HAS NEVER BEEN POSTED ON TIME!!!!!!!!!!!!) I once again called IB and I was assured that I have "10 days past my due date before late fees and credit posting come into play". Well, on the 10th courtesy day past my due date, I called IB again. No, they still had not received check so I had no choice but to pay online. THIS COST ME $35!!!! Anytime you pay via phone or internet it will cost you $35. Oh, wait! It gets better....during this last phone call, I told the girl about my payments never posting on time; she replied "I don't know what is wrong with the post office! I mean, it's not like we are in a little office, our bank is this entire huge building. I do not understand why they have trouble finding us." I said "there are more customers than me that have this same problem" and she said yes! Can you believe that??!!!! I am refinancing my vehicle with BBandT this coming Monday and beyond relieved!!!!!! My interest rate at IB is 3.65% and with BBandT it is going to be 2.9%. WAHOO!!!!!!!!!!!!!! Good riddance, Independent Bank of Memphis. YOU SUCK at customer service. And trust me, Independent Bank of Memphis, I will advertise heavily for you. Just not the kind of advertisement that you will like.
To mitigate the risk of loss, people purchase insurance policies from a company. When buying a policy, the person agrees to pay a premium, which is small, regular payment based on the losses that may occur. If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item.
Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible. In the event of damage or loss to whatever the policy covers, the policyholder is responsible for the deductible no matter what. If the cost of damage or loss is less than the deductible amount, the insurance company does not pay anything. If the cost is greater than the deductible, the policyholder only pays the deductible, while the insurance pays the rest. Generally, the deductible amount is related to your premium, with a higher deductible usually requiring a lower premium, and vice-versa.
Selecting the right insurance involves careful research and evaluating many different options for coverage. This is why many people use an insurance agent to assist with making the right choice depending on their needs and financial situation. Agents often interview potential or current clients to get an idea of which insurance policies would benefit them the most. Based on their needs and individual risk, agents can often give potential customers a quote, which serves as a cost estimate for a specific policy. This is only a rough idea of what the policy will cost, because evaluating the risk associated with a given customer can take time. Insurance companies often compile an insurance score to quantify the risk an individual poses and calculate premiums accordingly. Credit scores play a major role in insurance scores, but past insurance-claim history is also taken into account.
While agents often specialize in a particular category of insurance, some sell several different types of insurance. Agents can work for a larger insurance company or operate independently, selling policies from several different insurers.
Almost anything of value can be insured to protect against loss due to a variety of circumstances. Insurance policies are very specific in the items they protect and in what event the policy holders will be reimbursed. Some of the most common insurance policies cover things we all use.
Millions of Americans drive a car to get from place to place each day, so it makes sense that auto insurance is one of the most commonly used types. In most states, the law requires drivers to maintain an active insurance policy on any car, up to a certain amount. Most car owners are required at minimum to purchase liability insurance, which protects against damage for which the policyholder is at fault. Liability insurance covers damage to property as well as any injuries sustained in an accident. It's important to note liability insurance only covers damage or injuries of others, not the policyholder themselves. In addition to liability insurance, car owners can also purchase coverage for their own vehicle and medical expenses in the event of an accident. For this purpose, liability, vehicle and medical coverage are often packaged together in a single policy.
Insurance can also be purchased for other vehicles, like motorcycles, ATVs, boats or RVs, and generally functions similarly to car insurance. Policies for alternative vehicles may have higher premiums if they are considered more dangerous, or might include other coverage options specific to the vehicle. Many companies that provide auto insurance will also offer coverage for motorcycles, ATVs, boats and RVs.
Your home, condo or apartment is probably the most valuable thing you own or otherwise pay for, so it makes sense to get it insured. Homeowners insurance is important not just for the security of the house itself, but for its ability to cover possessions inside the home as well. Many mortgage lenders also require an active home insurance policy.
Like auto insurance, homeowners insurance is typically bundled together with policies covering many different items or categories of items. The primary coverage type is for the dwelling, insuring the house itself and all structures attached to it. Policies may also cover property within the home, with premiums varying depending on the value of all assets. Personal liability may also be included for damage or injuries sustained on your property that you are responsible for, much like auto insurance.
Property insurance also may cover certain major events outside of your control. These are known as perils, and may include fire, flooding, natural disasters and other catastrophic events. You may want to purchase insurance against one or more of these perils if you live in a high-risk area. Flood insurance is an exception, however, and can be purchased through the government-sponsored National Flood Insurance Program. Your lender may require this if you live in a flood-prone area.
To help pay for medical expenses, many people rely on their health insurance. With the passing of the Affordable Care Act, almost every American is required to enroll in a health care plan, or they face a penalty. Health insurance works similarly to other forms of insurance, although it is probably used to cover expenses more often, since car accidents and home damage are relatively rare compared to doctor visits and the need for medicine. Health insurance also operates on a premium-deductible model, and policyholders can choose what level of coverage works best for their lifestyle. For example, if you visit doctors very infrequently, you may consider a plan with a low premium and a higher deductible. On the other hand, people who require regular medical care may wish to pay a higher premium in exchange for more coverage from their deductible. Dental and vision care are sold as separate plans and are not required by law.
When someone dies unexpectedly or is injured severely enough to be unable to work, it can be a financial disaster for their family or loved ones. Many people choose to purchase a life insurance policy to support their family in the event their regular income is suddenly lost. Life insurance comes in two basic types: term and universal. With a term life insurance plan, you pay a premium for a predetermined amount of time, usually 10 years or more. If you die at any point in that timeframe, your family receives a death benefit. If you're still around when the term is over, the coverage is canceled and you receive nothing. Universal life covers your entire life, and usually delivers a minimum benefit at death.
Travel insurance is available for individuals who want to protect against unexpected setbacks in the course of travel, whether it's losing luggage or medical treatment abroad. Travel insurance may prove particularly useful for people who travel a lot for work or often visit remote locations. Travel insurance can take the form of either specific or blanket coverage. Specific coverage is useful for covering only certain risks, like medical emergencies or unexpected trip cancelation. Blanket coverage may cover some or all of your expenses for your entire trip.
Pet insurance is a relatively new product that may help cover the costs of medical care for a dog, cat or other domestic animal. Medical care for animals can be very costly, particularly because insurance for them is rare. By paying into a premium, you can help offset the cost of unexpected emergencies as well as routine checkups and medication. While virtually unheard of a few years ago, pet insurance has become more popular as the cost of veterinarian care has continued to rise.
Umbrella insurance is extra coverage from liability for other insurance policies, usually home or auto insurance. Consumers may choose to purchase an umbrella policy if their home or car is more expensive than a typical policy would be able to cover. For example, most car insurance liability policies cover at least $25,000 per person or $50,000 per accident. But if the accident involves a very valuable car, or the victim is willing to pursue legal action, insurance may not even begin to cover the full cost. You may want to hedge your risk by purchasing umbrella insurance to add extra protection to your existing policy.
To receive a payout for an insurance policy, the policyholder must file a claim with the insurance company. The basics of the process are straightforward, but can vary depending on the type of insurance.
Claims Adjusters and Examiners
A claims adjuster or claims examiner is an employee of an insurance company, and the person responsible for evaluating claims and determining if the company will reimburse the policyholder at the amount provided. An adjuster inspects claims related to property damage, as in the case of auto or home insurance policies. Claims examiners are typically involved in health and life insurance, and review medical records to determine the proper payout for major medical procedures.
How To Make a Claim
Filing an insurance claim can be stressful and confusing, but you need to begin the process as soon as possible to make certain you can recover your losses. It's important to note that in the case of emergencies, you should always call 911 first. The safety and health of yourself and others takes precedent over insurance.
Auto Insurance Claim: If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes at the scene. The most important things to record are what happened before the accident, the date and time, traffic signs in the area and road conditions. Also be sure to get the other driver's name, address, license plate number and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.
Homeowners Insurance Claim: In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
Life Insurance Claim: Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
Insurance is a wise investment, but it can make a dent in your monthly budget. Thankfully, there are a variety of ways to trim the fat off your premiums and make certain you are paying only as much as you need.
Shop and Compare
Perhaps the best way to save on any insurance policy is to take the time to compare prices between as many companies and plans as possible. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easier than ever before. Potential customers can often get free quotes online very quickly.
Buy Only What You Need
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash. It can help to create a budget and know exactly how much income you have to work with before making a decision on a new policy.
Take Advantage of Discounts
Insurance providers offer a wide variety of discounts for all kinds of special customers or circumstances. In one of the most basic discounts, many companies will offer lower rates for customers who purchase home, auto and life insurance policies from the same provider. Car owners may get a rebate from taking a safe driving course. For those with teenagers on their plan, good grades can earn a small discount as well. Insuring multiple cars with the same provider may also lower premiums. Some providers will offer lower rates for military personnel, federal employees, teachers, first responders and their families.