First Tennessee took my grand daughters savings account and systematically withdrew all of the funds. It was in an interest account bearing designed for adding money without penalty. She was a little girl when it was started.The first year or so was fine, we got statements reflecting her actual amounts. Later, we would file it away, KNOWING it was GROWNING!! NOT SO!! We found out that they changed the account several times so that they could begin charging fees for inactivity and so on and so forth. This account was suppose to be for adding birthday, Christmas and chore monies to her account as she willed.To date, that $500+ has a negative account and they have refused to return her money. How can we teach our YOUTH to save when 1st TN is stealing their money right under their nose. Total SHAME!!! Private WOODS telling it all!!I advise you to go ELSEWHERE for any type of savings. GOD forbid you miss going to the bank one month and find it SWINDLED AWAY!! Adults and Youth BEWARE!!Apparently, they can change your account type and do the same to ANYONE!! The change began at the Summer location.1st TENNESSEE: Do the right thing and give her money back, Ms. Woods still need you to CORRECT your MISTAKE or DELIBERATE EMBEZZLEMENT under the guise of monthly fees (some as much as $20 a month penalties) You all should be ASHAMED!!
The tellers at this branch are actually friendly and not rude like the ones at the Southaven branch. Worth the drive an extra 5 miles.
Absolutely the worst experience of my life! Do not use this company to get a home loan. They have no idea what they are doing. It took 3 months instead of 45 days.
This bank does not support the United States Military. I'm a E-6 in the Air Force and have served 12 years of my life various countries and on multiple deployments all over the world in support of this country. Today, I called this bank to get a letter from them allowing me to take my vehicle, which they hold the loan for, overseas. Their response? "Sir we can't allow you to take the vehicle because you haven't been on our books for more than 12 months." Without hesitation at the mention of active duty military being forced to go live in another country for more years of my life... the answer is simply... no. This bank is terrible. Absolutely the worst communication and zero respect for what the military does to give them the right to sit behind their computers and phones and tell people no for no other reason than "just because". If you are military. Or If you love this country as much as I do. Or if you care about halfway decent customer service and policies that actually benefit you... stay far far away from Independent Bank. Worthless. Completely worthless.
This bank is HORRIBLE!!!! I live in AL, purchased a vehicle where the salesperson raved about IB in Memphis, TN. I got a good interest rate, so decided to finance with them. The loan was obtained in March of 2015. My checking account is with BBandT. I set up my IB vehicle payment through BBandT bill pay, choosing the IB payment to reoccur every month on the same date. Yes, I understand this is not the date that IB would receive the money (for whatever reason, IB can't take electronic payment from other banks). I chose a date TWO WEEKS PRIOR TO MY PAYMENT DUE DATE to be sure that my payment would arrive on time. I have never, never, never had trouble with BBandT bill payment of any other bill that I pay. HOWEVER, for some reason, IB can't seem to receive my payment in a timely manner. I can't help but to wonder if this is the reason..... each and every month, I pay an additional $60 to go towards the principal of my note. Do they sit on my check until the additional money gets eaten up in late fees and interest? In October 2015, my payment to IB never cleared my BBandT checking account. Annoyed, (as I have only had this loan 8 MONTHS and MY PAYMENT HAS NEVER BEEN POSTED ON TIME!!!!!!!!!!!!) I once again called IB and I was assured that I have "10 days past my due date before late fees and credit posting come into play". Well, on the 10th courtesy day past my due date, I called IB again. No, they still had not received check so I had no choice but to pay online. THIS COST ME $35!!!! Anytime you pay via phone or internet it will cost you $35. Oh, wait! It gets better....during this last phone call, I told the girl about my payments never posting on time; she replied "I don't know what is wrong with the post office! I mean, it's not like we are in a little office, our bank is this entire huge building. I do not understand why they have trouble finding us." I said "there are more customers than me that have this same problem" and she said yes! Can you believe that??!!!! I am refinancing my vehicle with BBandT this coming Monday and beyond relieved!!!!!! My interest rate at IB is 3.65% and with BBandT it is going to be 2.9%. WAHOO!!!!!!!!!!!!!! Good riddance, Independent Bank of Memphis. YOU SUCK at customer service. And trust me, Independent Bank of Memphis, I will advertise heavily for you. Just not the kind of advertisement that you will like.
2008 was not a good year for me, lost my job in 2007, loss my house in 2008 , got hit by a person without Ins. and wasted on drugs. She got arrested that did not help me at all. My Insurance which I have till this day, gave me some money to get a new car. Independent bank been the lender. It took me 5 years to pa yit off, to my grand surprise and shock they are hitting me with another $700.00 in fees and according to them , this past Feb. they did not recieve proof of Ins. First of all is a car loan not a mortgage loan, secondly they never contacted my Insurance comp. fourth why did they wait until my last schedule payment to notify me. And finally my Ins. is $153.00 , why did they ins. the car for $700.00 . , .I contacted them a few times, I'm sick and tired of calling and always getting the same answer. This CEO AND ALL OFFICERS SHOULD BE ASHAMED OF THEMSELVES. THEY SAY THE CAR IS PAID IN FULL, HOWEVER IF I DON'T PAY THEIR FEES THEY WILL REPOSES MY CAR!! IM NOT DONE, I'M GOING TO THE BANKING COMISSION WITH THIS.
Horrible, shady business with the most disrespectful "service" representatives. I don't understand how they are still in business after multiple displays of blatant disregard for mutual long-term benefit. I'm transferring my balance as soon as possible.After a fraudulent charge on my checking account (Navy Federal) posted for an unrelated incident, I placed an electronic stop payment on my partial, two week early check (through NFCU bill pay service). After verifying that the check had not been received and no fees would be assessed I felt confident in waiting until the funds were reinstated to complete payment without further action. Unfortunately Independent bank had already received the check 8 days prior, without processing it, and the check bounced. Since I work night shift (7p-7a) my wife called to see if they would allow a one time waiver based on the circumstances. As previously stated, no agreement could be reached yet the decision is not what prompted this review. For the third time in as many attempts, we received a condescending, arrogant person with an attitude you would expect if you insulted their mother. My wife was treated like she was personally stealing from this person, who had no regard for any future dealings. We would have complained to her supervisor but their policy has you sent to a voicemail and prior dealings left no confidence in this system. Heed my warnings and take your business elsewhere.
For some reason, in the last two years, this branch has gone to hell. The tellers are all very nice, but they are either untrained or unsupervised because it takes forever now at the drive-in. They had trouble doing a simple cash and deposit transaction today. I have promised myself I will NEVER use that branch again. The one in Poplar Plaza does not have these problems.
Take Dominic's comments with a grain of salt. He lost a financial judgement to us and even then, tried to weasel his way out of paying. He lost his case with the BBB and TN Consumer of Affairs. He can't find anyone or agency to take his side. We have warned several investors and companies from doing business with Dominic Nguyen. He takes no accountability for poor decisions he made. For example, he had a tenant in a house who wanted to resign a lease, all they wanted was new carpet. We advised Dominic to put the carpet into the house and he refused. The tenant moved out and then the house was vandalized. Then he wants to blame us and get mad at us because we request money to get the rent ready started. He always wanted something for nothing and always made excuses of why his payments would be late. We should have knew that he was unethical the first time we met him in person and he talked very disrespectful to his wife in front of us. Below is the link showing where Dominic lost his court case to us:https://cbproperties.box.com/s/da1yg9nxj0vaom55y871This guy simply can't get over that no consumer agency or court system will take his side. It is total denial that he was liable for all his poor decisions.
DJ Baller's (aka Dominic Nguyen) comments really should be taken with a grain of salt. Mr. Nguyen review comes a few days after he waited until the last second to pay his financial judgement that was awarded to us in a court of law. Mr. Nguyen originally tried to fix up his rental property remotely with a contractor he selected before he even hired us to do the rent ready. Unfortunately, Dominic got took to the cleaners by his contractor (that we had no affiliation with) who actually trashed his house even more. So it is no surprise that Mr. Nguyen has had a bad experience. At that time, Dominic gave us the opportunity to make his house rent ready. We did a specific rent ready list for one of Dominic's properties, to which he stiffed us on the payment. We tried numerous times to get Dominic to pay, but he refused. Even though we gave him a specific list of what was done, he felt that upon tenant occupancy, we should have repaired the items the tenant found wrong with the house once the tenant occupied the house. Dominic went to the BBB with his complaint and lost. Then Dominic went to the Tennessee Bureau of Consumer Affairs and lost. Dominic then lost the lawsuit we filed upon him. Even after we were awarded the financial judgement, Dominic tried to weasel his way into a payment plan. It was not until one of his houses was going to be put up for sale at a Shelby County Sheriff's auction did Dominic finally agree to pay. Dominic's record keeping was often times wrong and everyone involved in this situation (BBB, TN Dept of Consumer Affairs and Shelby County Courts) all agreed that Dominic's stories were inconsistent with no back up of anything he said. I would warn anyone in Memphis from doing business with Dominic Nguyen