Memphis, TN Ruby Oaks Apartments

My roommates and I lived in the apartment for 16 months. Everything was fine until after we moved out. We moved out on 12/18/17. There is documentation of this. The following February 2018, I receive a letter from ARS Collection Agency, saying I owe The Edison $440.50 for not letting the apartment know when we were moving out. The “associate” at ARS told me not to talk to anyone or call the apartment complex to discuss the issue, and that if I did not pay the amount, I would be taken to court. The ARS collection “associate” also told me that ARS Collection and MRG Apartments ARE THE SAME COMPANY. So calling MRG corporate is the SAME as calling ARS Collection agency. I called The Edison apartment complex, anyway, and they told me that they did have confirmation and proof of us giving notice of moving out in December. Then they told me we were being charged because one of my roommates turned in her key on 1/17/18 – a whole month after we had officially moved out. They went as far as to describe what she was wearing in January, when she supposedly turned in her key. The Manager claimed to witness this event in January. The Edison told me they could not contact ARS Collection Agency or MRG corporate because they were “not allowed” to contact them after a resident has moved out. I contacted this roommate, who had proof from the Manager, confirming she did, in fact, turned in her key on 12/19/17. When this proof was sent to the Manager, she called ARS Collection Agency (which they apparently could not do a few days earlier), and our account was cleared. We did not receive our $100 deposit, which was supposed to be refunded to us. This was definitely a scam.

Beware!!!! I would give zero stars if allowed! I lived here from 2009 to 2014. My elderly/disabled neighbors and I had our car windows and home windows shot out during a drive-by shooting. The gate is left open for any and everything to come right on in. Security is non-existent. The property has changed management several times because they refuse to deal with crime and safety issues. This place was/ is full of gang members, drug dealers, illegal dogs and unruly kids who vandalize cars and pop tires. I also found huge black mold spots seeping from the roof into the ceilings of my bedroom, bathroom and several closets! My kids are asthmatic. We woke up with headaches daily. Management took 2 weeks to send a maintenance man in because we were moving out due to the mold. They painted over the mold instead of cutting out one foot in each direction surrounding the mold spots!!!! They wanted 2 months notice before leaving and I did not receive my deposit back!!!! No place to raise kids!

I have lived here a little over a year, the office staff is really nice and if you ever have a maintenance issue, The maintenance staff get to you right away. I really enjoy living here at Winbranch, it is nice and peaceful. This is a great place to live for the price.

Been a here a year now... Have had minor problems but all were fixed in a timely matter. The office staff are cool.... The rent is affordable the maintenance team are doin a great job.. I don't have insects,bugs etc.. security is one phone call away....

Do not rent at this apartment complexEverthing needs to be fixed. Poor management. This is not affordable housing. This is a dump

When i first moved there someone got killed in front of my apartment, i moved there thinking it was a safe environment. Then almost two years later they up and put me out of my apartment, even tho i payed my rent and never had any problems as far as any disrespect to my home.They never opened the pool.While being placed under new management, so called turning into low income apartments. I was left with finding myself homeless because we over qualified for the apartment. They broke my lease i was forced to move in march wen my lease wasnt up till august.But only to have drug dealers move in next to me selling dope,i guess they were more qualified. I have kids,it wasnt easy to jus up and find a place out the blue.I do not recommend any one to move here i had a very bad experience,terrible!!! Thank God i had someone to take me and my children in last minute, until i can find another stable home for us all,smh

I moved in to 750 Adams Place in May of this year. I since I have lived in Hell, I have been without AC for 3 weeks because the managers did not seem to understand how central air was supposed to work, I have had a leak in my bathtub that eroded the cheap covering, I have routinely not be given utility bills, I have been condescended to (by the same individual who didn't comprehend central air), I've had a leak in the exterior wall that allowed in copious amounts of rain water, I've had a leak in my ceiling that allowed in liquid from someone else's broken AC, I've had a repair crew leave my bathroom a DISASTER with a giant hole in my wall that put my cat in danger because it was to the pipes throughout the building (I received an official apology from MRG from this and have not seen the manager responsible for this since). This is by far a comprehensive list of grievances and incompetencies from 750 apartment managers, but I feel like it gets the point across. This is a terrible place to live and I strongly recommend against it with everything I have. I am counting down the days until I can move out of Hell.

I tried several times to reach someone at the office, including today, 08/25/2016, when I stopped by at 3:40 pm. The office, as usual, was shut tight. Looked like it had been closed all day. I work, so I've tried calling & only get an answering message that curiously says their office is open till 5pm Mon thru Fri (& conveniently closed on Saturday!). In my opinion, a complex whose office is consistently closed & whose staff is not available by phone is NOT a place I would ever consider or recommend to ANYONE!

I applied with them and was told I would be able to move in as soon as my application checked out. It was very crucial to me to move in when they promised me I could. My application went through and they made me wait another week to move in. That was not acceptable. I explained how important move in date was for me and was assured I would get what I needed. When they did not deliver what was promised, I asked for my deposit back and they would not let me have it back. Lost $250. Do not fall for this trap. They promise and cannot deliver!

All I can truly say to the world; please for God sake do not move in those apartments. You will regret it, Bugs, rodents and rotted wood. I live their for 3 years and the new property manager is very unprofessional. They treat you like nothing, when it comes to fixing stuff. Your money ain't nothing. Do not get included utility that's a way for them to rob you out of your money. These apartment is not worth it. You will be wasting your time. Its like a prison not a home. The last property manager and assistant had their faults but they was very professional in conducting business. This new property manager/assistance is full of mess and very manipulative. I recommend to you all do your research before moving in this invested bugs money robbing place. The first two years I lived their it was great. One thing I can say the maintenance workers was kind and equipped in doing their job. It is just the office workers; that don't care how you live. "This is a warning."