Awesome, AHS, has been extremely on top of it!! I recently was scheduled to go out of town - all packed & waiting for my ride to pick me up! Lo and behold, a water pipe in the bathroom was leaking and water dripping on the floor from the cabinet (mind you, I'm packed & ready to go)!! My daughter just so happened called and said Mom turn off the water whew...but, called AHS anyway and scheduled an appointment the following Monday. Service tech came out and now the water faucets apparatus need to be replaced which are not being made anymore. The service tech got on the phone called the manufacturer and they sent out the replacement parts for the faucet
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We had a GREAT contractor! He quickly and competently repaired our dishwasher and microwave. He had to order parts for the microwave, and let us know how long it would take, then returned as soon as he had them. The previous contractor, for the same problem, was a loser. He took one look at the microwave, said it was under warranty (it wasn't), left, and THEN CHARGED American Home Shield for doing nothing! But we called AHS, and they sent us the awesome contractor afterwards.A few months earlier, our water heater was leaking, we got a great contractor who came out quickly and fixed it.I love AHS, it is $40 well spent each month.
The last contact I had with an America Shield contactor was Advanced Home Services for an A/C problem. The service technician was very professional, and checked all the possible items that could be causing the problem. I was extremely happy with his level of service. When I originally called the customer service line of ANS, the company they arranged to come to my home said it would take 2 days before they could come. As the outside temperature was above 100 degrees , and the temperature within my home was in the 90's, I called ANS back, at which time the service representative arranged for Advanced to come out.
I have called American Home Shield on 2 occasions. Each time they were very informative and quickly helped me find someone. The last was when my water well stopped operating and we were without water. Needless to say someone came out immediately and water was running right away. Without this home protection plan and being new to the area I live in it would have taken at least a couple of days to shop around and get the best price and then the expense would have been substantially greater. Great choice to have a home warranty and great choice on selecting American Home Shield.
We called AHS because we noticed some electrical sockets were getting warm to hot. There have been several electrical fires in our neighborhood, and we were worried that we had aluminum wire. Tracy called to confirm our appointment, arrived on time, and completed a full inspection. Bottom line - one outlet was replaced, confirmed we had copper wiring (a big relief), and assessed our electric panel. We are going to upgrade two circuits, but the box does not need replacing. We are most pleased and relieved.
The Contractor was on schedule as promised and most courteous. They were manned with three gentlemen to tackle the job. Although the issue was found (by the Contractor) to be a smell coming from my daughter's college refrigerator in the basement, no Plumbing issue was addressed...which I am thankful that there wasn't an issue as I initially thought. My little cousin had left a bag of chicken wings in an unplugged refrigerator, which was unknown to me for over 2 weeks...the Funk was killing me. LOL
Our service contractor was on time, even though we live in a hard to find area: Google often gets lost around here. He was very polite and very knowledgeable about the problem we were having. He cleaned the area in and around the water heater. He left assuring us if the problem was not resolved he would return at our convenience. We did need a second call, and he returned anticipating the part that we would need.The technician was very polite and clean. It was a pleasure working with him.
I needed two repairs within one week of each other. First I had my air conditioner readied for the summer. My appt was called to me early the morning after my online request. The repairman arrived on time and seemed very knowledgeable, cleaning my unit and adding freon with no problem.The next week I had the same positive response from another AHS company who came out to repair my garbage disposal. I was very pleased with the response time and the time taken to do the repair.
I was contacted by the contractor very shortly after putting in for my repair. My dryer had been overheating and upon turning on the dryer to check noticed a sound in the vent sleeve. He went out to check where the vent comes out of the house and found that a wasp nest had "clogged" the vent and therefore the reason for the inability to vent properly. Without hesitation he got all cleaned out, completely checked the dryer for any other problem and all is now A-ok.
I went online on a Friday afternoon to report that my air conditioner was not working and that next Saturday morning a service technician was at my house doing the repair. The friendly and professional attitude, as well as the punctuality, of the service technician was outstanding and the repair took all of about 20 minutes to complete. Unlike the previous service call for my washing machine, this one was handled quickly and completed the first time.