By far this is the friendliest, best staffed, and most professional motorcycle dealer in Memphis. Ben is a salesperson on the floor who has always spent time with me discussing the aspects of the bikes I like, and even after I have said I would not be buying for a while. This is great as I feel welcome there and know that I will be greeted by a staff that has the knowledge and truly seems to enjoy their jobs. At some of the competitors I did not receive anything close to this professional and upbeat reception. It was also reassuring that a mechanic I talked to on his break said their service window stays the same year round as far as wait time while down the street I was told by a competitor it would be three weeks before they could look at my bike since it was summer. While I have not bought a bike there yet as I have always had used bikes, and after four years in Memphis riding and seeking out parts and advice as well as service, there is no doubt Honda/Yamaha on Mt. Moriah is the place I am given the most respect as a walk in customer. They also have easily the most bikes on the floor and the biggest service garage of any dealer in the 901 Memphis zip code. To me this is the place to buy a bike in town.
I purchase my 2008 TSX right off the back of the truck bringing it in to the lot. I receive excellent service from the sales manager all the way to the service department. In my years for purchasing a new car, Acura in my opinion has the BEST service department you can look or ask for. The service managers really go out of their way to make sure all needs have been met. That is one of the star quality they offer that will keep me coming back to purchase another Acura. The saleman I had @ the time was good to about a 4 but, I think he was new. The sales manager was great! The only little small complaint I have. I had to actually come to the office 3 times before they got all my figures together. The system or something wasn't adding my sales tax correctly, so with that I actually signed three different contracts before it was my last. However, they did make up for it with a full tank of gas! So, that weighed out. They are very good @ what they do. I LOVE the car! and the service department gets a 5 star by itself. Keep up the good work.
When you are ready for a new car, start with Chuck Hutton Chevrolet. When I bought my Chevy Aveo there recently, the sales experience was exceptional, but the Service Department is just as remarkable, I soon discovered. I took my car in last week because I was unable to get the A/C running efficiently. Terry Lamb explained that I was not pressing the right buttons, She not only told me; Terry took me out to my vehicle and showed me several ways to take best advantage of the car's cooling system. While my car was undergoing a routine inspection, the staff noticed bubbling on the grille. I hadn't even detected that, but the grille was replaced without charge. I know that the city of Memphis is currently gathering votes for this year's "Best of." I am pleased, but not surprised, to see Chuck Hutton among the top dealerships. I am determined to juggle my schedule, by the way, to take advantage of Wednesdays: Ladies' Day. What a nice custom! Keep up the good work, Terry!
I had the BEST car buying expierence ever at Dobbs Nissan!! I shopped the other stores in the Memphis area and it was the same old steriotypical car sales expierence. Salespeople standing out front smoking, looking like vultures ready to pounce on you as you get out of your car etc, etc. Dobbs Nissan was COMPLETELY different, I would have saved a lot of time if I would have stopped their first. From the time I arrived, I felt they really wanted to help me find the car that was best for me. Brian Malone (my salesperson) was awesome! He took his time and was not pushy. The sales manager Kevin Riche was great to. The General Manager of Dobbs Nissan, Jeff Smith, took time to welcome me and when I purchased he thanked me for buying a car from Dobbs Nissan! I cannot say enough good things about Dobbs Nissan. Their new store on Hacks Cross is beautiful! Thanks Again Dobbs Nissan!!
I have just completed the purchase of my Tenth Acura from this dealership. Over the years I have grown close with many members of their staff. I feel like they treat me more like a friend than customer. I originially purchased several vehicles from Greg Moore years ago and he is now in charge of service. Greg assures that all service dealings are pain free and him and his staff have handled unusual requests from me without a second thought. Special kudos to Brandon Willoughby. Greg introduced me to several great folks in the sales department (Ali Pirani is the best) and along with New vehicles for myself -- i have purchase two used vehicles of other makes for my kids as well. Even though one of them was just a $3000 car -- it was the same red carpet treatment I received when purchasing a $45,000 MDX. I would and have recommended them many times to my friends and colleagues.
I just purchased a new 2016 Hyundai Tuscon. I had the pleasure of working primarily with Steve Bizon. I highly recommend him and this dealership - working with him felt like working with a friend more than working with a salesperson. There was no pressure, he worked with me on my sales price, and he made sure I got all the bells and whistles I was looking for. Steve was very helpful and very thorough. I also worked with Young Lee (the sales manager) and PT (I forget his last name) in finance. Both were very well-informed, and PT also made the finance part of the deal easy and without a lot of pressure. I get that they are salespeople and trying to make a living, but I really appreciate that the guys I worked with at Wolfchase Hyundai recognized that I was informed and were willing to work with me to get a great deal on the exact car (features, accessories, color, etc) I wanted.
I was on the hunt for a new vehicle in November. As soon as I walked on to the lot and met David, he went above and beyond in helping me find my perfect car. He wasn't your average cheesy, fake car sales man. He was patient and understanding, as well keeping the experience light and fun. He made sure to find the best deal, working endlessly with Sam, the finance manager, in getting me the ultimate best deal for my financial situation. Sam was amazing as well. He worked and worked with banks to find me the right rates. He explained things into common language understanding, provided me with the information I needed to understand what I was getting into and any extra protection I may need for my vehicle. Both Sam and David followed up with me weeks later asking how I was enjoying my vehicle and if I had any questions.
This was the third New bike I have bought from them in the past two years. Emily, Greg, and Ron could not have done a better job than they did. I had been looking at the 2016 GL1800 for a long time and finally decided to go for it. On 3-18-17 I rolled into the dealership around 2:00 to look again, but this time I brought my other bike in. Even though they were very busy, the had time to take care of all of the customers. By 5:00, I had traded in the one I rode in on and was riding out on the new 2016 GL1800. what an amazing ride! as I have said before, do not waste your time with any other dealer in the Tri State area, just come here. Several of my friends and their friends have done and will continue to do business here. Thanks again.
I've been using chuck hutton toyota for almost a year now, only for service maintence (oil changes). The first couple of times I was impressed no doubt, but the last few times I've gone I wasn't a happy camper, I don't know if they changed service managers or what, but my last service was HORRIBLE! The serviceman that checked me in, was very rude and unprofessional. When I got my car back, I was missing some bolts off my battery and air filter. I did bring this to their attention and they suggested an apology and free oil change on my next service....No Thanks! I will do business elsewhere!
I like the sales associates, and have purchased 3 automobiles from them since 2000. But the main reason I have always returned is the service department. Almost all of the time they are excellent. I have had only one unpleasant experience with one mechanic who was indeed rude and condescending, but once the manager of the service department was involved, the issue was resolved. Guess that's why they have service managers in front of the customers and not mechanics. Either way, this mechanic could use a healthy dose of "exactly who do you think your customer is" training.