Keystone Medical Billing Services is so unprofessional. My local hospital needs to change billing companies because they'll make more money. I was unemployed and tried to get the billing dept to work with me to make payments and the woman only gave me a fixed balance amount to pay by a certain deadline. I told her that at this time I can only make a small Minimum payment due to my unemployment, but she didn't care. I spoke with a Debra Hawkins and a Pam Boland through Keystone Medical Billing Services but they didn't care about helping me pay the bill. Lastly, I emailed the President...Glenn C. Adams and no response from him either. I guess he doesn't care either to help the hospital get paid. Overall, these people have bad business skills. So, I said....well if you don't want to take the minimum that I can pay then you just won't get anything at all. Bad Business. You know companies don't get there money that way. You have to work with the customers. I think they were just unethical people because that's what the billing dept is supposed to do. There're suppose to work with you to make your payments.
I went in because of my acne and mom said it was just good to talk to the doctor about anything I wanted regarding my health. She gave me a gel for my face that cleared my face in 2 days.I like that she was very nice and talked to me about joining the debate team at my school. She and the staff is really, really nice and good at what they do. I am 13 years old and know that this will be my doctor from now on!! No more pediatric for me. I really felt great after the visit.
Referred by a friend. Glad that I went. This is my new Primary Care Doctor. I wish they were open months ago. They really care about the patients and the care. Plus I was called to the back as soon as I finished my paper work. I love It!!!
I am a foreigner and was very pleased with the service. They took time to understand my concerns and took time to explain to me why I need to change my diet so that I did not have to take medicine. The staff is very compassionate and helpful. I almost forgot that I was at doctors office. I really like the calming atmosphere and colors of the walls. My wife made appointment for her check up before we left the office.
not a good place and methodist south is the worse..My mother has been mistreated at methodist south and she found out that she has some serious health conditions going on and we didn't find out until later on in her illnesses....These people need to be reported and put on a registry...
This is the best Kidney Translplant Hospital ever!!!!! Everyone is so nice. Love the entire hospital. Doctors are a little aggressive but hey, they are smart and when it's all said and done they do know their stuff!! Love it!!!!!!!!!!
My mother was treated like the queen she is. Thanks to the Thorasic surgery team and to the tech who scrubbed the case. I was a little nervous because i was doing my clinicals there while she was in surgery. The tower wing 5th floor thanks alot. She love u guys. Thank you Methodist University. :)
My mother had an surgery done there by an vascular surgery and they broke the chain of command to prevent infection and she almost lost her freakin leg. My mother had a very deep open wound from her groin almost down to her knee caps after they debried her infected surgery site trying to save her leg. I had to do intense wound care on my mother wound for several months thanks to God that he allowed me to become an rn. Then on top of this the surgery was a faliure and he ruin my mom's dialysis access arm which she had finally gotten from allowing an another md to build her vein up to create her own fistula and that took several months to do. So she had to hav a vas cath hanging out her neck to get her dialysis for months, then on top of all this methodist messed up something wit her billing and she has been left with this 46, 000 bill from the time she was in their hospital when the doctors were trying to fix what they messed up. This place needs new management and needs to actually attempt to live up to its values and creeds that they claim to have just having it in writing isn't good enough
My first appointment did not go well. I arrived on time to an empty office. Everyone was at lunch. As I waited I listened to phone calls and voice messages being broadcast from their phone. Patients calling with personal info for everyone to hear. (Me-I guess-as I was the only one there) isn't that a violation?The staff started coming in and after a full 35 minutes I was finally spoken to. I had not even been looked at. Very awkward. Finally got to see the director and told him that I should probably find another facility. We worked through that and I stayed. I paid the required fee on every visit until I knew I had exhausted my deductible. At my request the bookkeeper also discovered that I was now probably overpaying. Now,,,, 3 months after my last appointment I've yet to receive a refund check. I've called and called and sent numerous emails to the director. He finally said he could no longer help me that it had gone to the corporate office and I should maybe call them. Today I discovered that my refund as not been processed yet at the local office and of course has not gone to the corporate office either. Really sad to think that no one cared enough to follow through with this, all the while assuring me that they were doing all that they could. I will be happy to get my $$$ back from them and would discourage anyone from using this business.
They almost let me die too. The told me I was looking for drugs, they would give me a shot and send me home. I'd be back in an ambulance when the shot wore off. this went on for months. Finally a resident saw me and did emergency surgery. Saved my life! I had osteomylitis had to remove part of spine. Never should have gotten that far. paralysed for yr and half. now I walk but with pain. They dropped my on the way to surgery off gurney. Then dropped my 6 months later in xray. Did a lot to cover that up so I could not sue. They need to be investigated. I can't get any record of surgery so new doctors think I made this all up. I hate them