Wolfchase Chrysler Dodge Jeep
8170 US Highway 64, Memphis, TN 38133
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Purchased a lemon which is not the fault of the dealership it is the fault of the manufacture however the dealership does have the option of doing the right thing and helping their consumer out of an unsafe and unreliable vehicle and into one that they can count on. Wolfchase has chosen to wash their hands of me after the sale and tell me "this is my problem"
1/19/2013 – Purchased new
4/11/2013 – Broke down required a tow truck to get to the dealership
4/17/2013 – Picked up after Service (electrical issue)
6/14/2013 – Gages acting erratically, stalling while idling
6/17/2013 – Picked up after Service (electrical issue)
10/1/2013 – Interior and Exterior lights dimming and brightening and AC fan blowing strong then weak
10/3/2013 – Told ready for pick up, when I arrived after returning my rental and being dropped off it was still doing the same and they had to keep it
10/7/2013 – Picked up after service (electrical issue)
03/6/2014 – Navigation screen went black all audio stopped
3/20/2014 – Picked up after service (electrical issue)
7/10/2014 - Back in the shop yet again because the Navigation screen went black again
Throughout this entire ordeal I have repeatedly asked Wolfchase if they would allow me to trade this defective journey, asking that they give me what I owe for it so as I would not have to come out of pocket any additional cash. The first time I asked was in June only 6 months after the purchase. I've asked three times total if there is anything they are willing to do to work with me in getting out of this unsafe and unreliable car. Each time they said sure you can trade it in but we will only give you roughly $7,000 less than what I owe. Wolfchase has been absolutely no help they haven't even feigned sympathy.
This review is based on my 2011 dodge Durango. I bought the vehicle from them June 2011. We remotely began developing problems with the ignition working irregularly, the back latch buzzing every time we start the vehicle, and the the vehicle lurching while driving. We were told on first visit there were no problems with the vehicle and there was nothing they could do. We insisted and told sorry. Upon the second visit the car finally came to a dead stop and we were told, no problem, it's a transmission problem, it will be covered under warranty. After nearly a week with a rental car, we get a phonecall stating, nope that parts not covered under warranty( supposedly cooler/condensor that cools transmission). Also no resolution or explanation on the ignition. I'm now about to spend 600 dollars on the combo, I'm out a week on a rental car, and still have no resolution on the ignition. This of course after I was told it would be covered under warranty. I have to pay at this point to have a working vehicle, that I'm still making payments on, all my problems are not solved and I'm not happy. I do not recommend this dealer , I have lost confidence in the dealer and dodge
12/28/2011Provided by Citysearch -
The ""service"" department at this stealer-ship should be avoided at all costs! I've had service done at this location a number of times, at I highly inflated cost I might add, because I expect them to be trained on how to do it properly. NOT THE CASE HERE!! I took my 08 RAM truck in for spark plugs, oil change and radiator flush. Trusting that they would know what they were doing I didn't bother to investigate everything under the hood upon my trucks return. A week later I had a check engine light so I investigated to find that my air intake system was just lying on top of the engine unassembled and disconnected from the filter box! I have an aftermarket intake on the truck but come on! My 5 year old could have put it back together! To make matters worse a few weeks later I noticed a ripple in my hood which I discovered was the result of some jerk leaving a tool on top of the battery and closing the hood on it! David Montgomery the service manager apologized for the intake but refused to believe that one of his people could have done the damage to the hood! I refuse to do business with these people ever again, nor will I ever recommend anyone else to.