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Dictionary.com defines blackmail as a verb: to force or coerce into a particular action, statement, etc.
I just received a certified letter from Window World stating they deem it necessary to rescind the lifetime warranty on my windows due to a “hostile environment”. They continue to say “the position can be resolved if (you) retract unflattering comments and several untrue statements that were posted online to several social media sites; Window World will reconsider this decision to fully warranty the windows installed if this is done but we must have verification of the retraction from each site.”
First, no statement I have published has been untrue. Also I must confess I find this very confusing. How hostile can an environment be if it will be deemed no-longer-hostile by virtue of my retracting online reviews? My confusion is further compounded by the fact that the letter was cc’d to Kannon Conway, Harris Shelton PLLC. Rescinding my warranty and in the same breath offering to reinstate it if I retract statements posted online seems to fall squarely under the coercion into a particular action or statement thing.
Did they really blackmail me and cc their lawyers the proof or am I missing something?
My experience with Window World is a nightmare that just won't end. The first installation crew started ripping out three windows but only installed one before they decided they weren't going to finish the job. They packed up and left the other two in worse shape than they were to begin with, complete with busted out panes, and wood shims laying in my yard. It took Window World five days to send a second crew to install the remaining 15 windows. After they left I noticed daylight breaching the interior of my home around one of the windows. I called them back out to seal it until they could finish the wrap, which was being pushed out another 3 weeks because of the wrong color being ordered. They refused to seal the window and insisted it was weatherproof when it obviously was not.
Even after the third crew and a total of 10 trips to install, I still have remaining issues. They installed some wrap off level. It is crooked on the front of my house and they are now refusing to come back to fix it. From the owner's own words he is not going to spend any more money on this. I contacted corporate and spoke with David, Manager of Customer Relations and he was no more help than the Memphis owner. I was told that Kelly is an independent franchise owner and while he would be happy to mediate his hands were tied and all decisions were ultimately Kelly's to make.
I could add much more about unprofessionalism, shattered glass littering my home left uncleaned, and on and on, but suffice to say Window World apparently views 10 trips to install windows something to brag about, because they brag about how they've done everything I've asked to try to make us happy. Everything, that is, except get it right and not waste my time.
Phone: (901) 684-6670
Address: 4899 Summer Ave, Memphis, TN 38122