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Thrifty Saves You Money

Hours
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Extra Phones

TollFree: (800) 847-4389

Brands
Aveo, Caravan, Charger, Cherokee, Chevrolet, Chrysler, Crown, Dodge, Escape, Expedition, Focus, Ford, Fusion, Hyundai, Jeep, Lincoln, Mustang, Sonata, Suburban, Tahoe, Wrangler, international
Payment method
amex, debit, discover, master card, visa
Neighborhood
Quince-Oakhaven-Parkway PD
Categories
Truck Rental, Car Rental

COUPONS & DEALS

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Reviews

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Laurie W.

11/23/2015

Overall

BEWARE! I paid in advance for a Thrifty car through their website. They advertised a cheaper rate if I paid in advance. Upon arrival, the clerk was not at the counter but in a small room behind the counter, talking on her cell phone. I had to ask for her to come to the counter to help me. She claimed they could not find my reservation though I had a copy of it in my hand. She said their "computer system" had been down and there was no way to access my reservation and payment. The clerk told me that I would have to call senior management. It was a Sunday and there was no one in upper management available. In order to receive a car, I had to pay a new rental amount (higher than the price online) and NOW, THRIFTY REFUSES TO REFUND THE FIRST PAYMENT THAT I MADE WHEN I BOOKED ONLINE. So, I made two payments for one rental car. The people working the claim have been ignorant and rude, bouncing me from one level to another. I've never written a negative review. However, I would hate for others to be treated the same way that I have been treated.

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