Taylor, Susanne DVM DVM
3015 N Germantown Rd, Memphis, TN 38133
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I have brought my pets to this clinic for five years. The doctors are so great and caring for my animals. The receptionists are fantastic, friendly, and so informative. We recently started seeing Dr. Bowers and he does an excellent job. I love wolfchase animal hospital and would never take my pets anywhere else!
This hospital is by far the best aniaml hospital I have ever been to. The staff are exceptional. You can tell that they truly love what they do and that your pet is their top priority. I boarded my two dogs here and was amazed at how well they took care of them. They have a huge yard to walk them in and I could tell my dogs loved it there. It definately gives me peace of mind going out of town and leaving them in such capable hands. I love this clinic!
I borded my 3 dogs here for 2 nights and was charged for 3 nights even after being told twice that I would only be charged for 2. I spoke to the owner Dr. Taylor, and she was very rude and defensive and didn't believe me when I told her what happened. Money seems to be the most important thing to this woman and she doesn't have the sense to listen to what her customers have to say.
After Being a Customer for over 3 years I can say I will NEVER bring my 3 dogs here again under any circumstances so even though I lost $35 by being overcharged they will ultimately lose my business and that will add up to much more over the years.
I am very sorry that you were disappointed by our services. We try to every effort to make sure that you are as satisfied as possible. While many other kennels do charge by the night, we charge by the day. Our method of charge is noted at the bottom of each page in bold, highlighted lettering. We charge by the day because that is when we are here caring for your pet. We are here early each morning, before opening, and late each night to make sure that your baby receives the best care possible.