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Business Description
PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Memphis PetSmart today!
Hours

Regular Hours

Extra Phones

TollFree: (877) 473-8762

Brands
All Living Things, Authority, Grreat Choice, Marvel, Natural Choice, Simply Nourish, Top Fin, Top Paw, Top Wing, Toy Shoppe, Wellness
Payment method
check, cash, discover, master card, visa, amex
Location
The Market Of Wolfcreek
Categories
Aquariums & Aquarium Supplies, Dog Training, Tropical Fish, Pet Services, Pet Food, Pet Stores, Pet Training, Birds & Bird Supplies, Pet Grooming, Pet Sitting & Exercising Services
Other Information

Specialties: Dogs & Puppies, Exotic Pets, Mammals, Salt Water Fish, Pocket Pets, Domestic, Fish & Invertebrates, Amphibians & Reptiles, Tropical Fish, Rodents, Cats & Kittens, Small Pets

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Reviews

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eabruno

11/07/2009

Overall
Yikes!

I have had a horrible experience with this location's grooming service. Their employees showed such incompetence with concern to their jobs that I am baffled by the experience, I called to schedule a first time appointment for a dog that I recently rescued. When I arrived at my appointed time, the groomer asked for my dogs rabies vaccination papers. I didn't have the papers on me as I was not informed to bring them. Although my dog did have on his vaccination ID tag, they would not accept it as proof of vaccination. I have no problem with this policy, but I do have a problem with being inconvenienced at no fault of my own. I returned home with my dog in tow to get his papers-a 30 minute round trip. When I returned they then refused to groom him because of his heartworm positive status. The employee was told not to groom him by the store manager. A manager of a pet store should know about pet related issues like heartworm. A heartworm infection isn't a grooming issue and it's not transferable to other animals. I took two trips to this store, spent two hours of my day, and put stress on my dog. In the end they would not even groom him. I'm am very disappointed in this store's customer service and will not be returning there to shop or use grooming services. I hope you consider using another groomer and pet supplier as well. I think people and their animals deserve better than this. The whole experience was very upsetting.

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