Lowe's Home Improvement
8300 Us Highway 64, Memphis, TN 38133
|Mon - Sat:|
Fax: (901) 386-5064
Bike Parking: Yes
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
Price Range : Average
I have been redoing my house now every weekend for the past seven months. Most everything is from Lowes. I finally got down to doing the kitchen floor, so I went back to Lowes in Bartlett and talk to the CSA that said the tile I picked was $2.00 a square foot. I loaded it up and pushed it up to check out. When I paid I noticed that it didn’t add up right. I ask to see if someone could help. So the head cashier came up, looked at the receipt and proceeded to tell me that the tiles were bigger than 1 square foot a piece. (Just FYI, I worked at this same Lowes in flooring and was a department manager before I finished college... not the first time I’ve done math) I explain that the square footage was on the side of the box and the price should be around 450.00 and not 700.00. She said I was wrong and didn’t understand and someone else would have to explain to me how it works( cause obviously I am to stupid to add square footage and multiply by 2). I then started to just return it and pick a different tile, but ask to speak to the MOD. So in walks up Jerry (another genius). I restated my disappointment and my enteraction with the head cashier and the way I’ve been talked too. His response was to say “the price is the price”. I said I could just return it and buy a different tile, and I was offended by a high school educated head cashier telling me that I don’t know how to do simple math. He said that he would not put up with me insulting his employees. I said fine I’ll return everything and go somewhere else and just call corporate. This just upset him more and he made sure I knew his name and insisted that I use his name with my complaint.
What a great example on how to make sure that costumers do return.
I thank goodness that Home Depot is just down the road. Considering I use to work at this Lowes 4/5 years ago, I should’ve known better.
A truly disappointed customer
Just had a door installed by Louis and he did an outstanding job. Louis was so nice and very knowledgeable to his work and helpful as well. I highly recommend Louis if your looking for any household fixtures done and he can do it he's the man but if he can't do it 10 times out of 10 he knows someone who does. Great job louis..