Guns & Ammo
3615 Summer Ave, Memphis, TN 38122
Bike Parking: No
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now there are a lot of negative reviews out there. I do know know a lot about guns, but I know enough to ask for help. We have bought 5 guns from them now over 8 years ( for myself and my wife). We have never been treated any way but considerate. It's not in the best part of town, but it's not bad unless you are a snob. I've seen employees there get really frustrated. If you stand back and listen, it seems everyone wants to show how much they know, and shoot the breeze even when they are busy. Yes their prices are higher than some, but not higher than others. nowhere around has near the selection. You can find what you want and get it on the spot. Check them out, it's worth the trip. At the worst you can leave and go elsewhere.
A half star if I could. Getting a message clearly and proudly stating, and I quote "were very busy today and WILL NOT be answering phone calls.....BEEP!!" Well while you're too good to answer phone calls please know what you're most certainly NOT good at......selling ANYTHING to me, a carry permit holder and avid collector!! Just because you sale firearms doesn't mean the most basic customer service gets thrown out the window. Perfect example of how NOT to take care of potentially VERY profitable clients. A dime from me this place will never see and I'll be sure to share this experience with every owner and "carrier" I know!!
Prices are good, and the employees are very helpful. I like the wide selection of firearms and brands. I would not, however, recommend purchasing AK-47's, or anything sold by Century Firearms. The AK-47 that I purchased is the worst rifle that I've ever shot, and Century will not honor the one year warranty. Century is full of excuses of why they will not help. Sincerely, David D. - Memphis, TN
I went to this store in 2009 and received horrible service. The staff was rude and obnoxious. BUT. I went there recently out of convenience and a fair price on a gun I wanted that is hard to find and found all of them to be very polite and helpful. I think they might have cleaned house or given employee's a mental reset. You might want to check with them again these days.
My experience was completely different this past month when I went to Guns and Ammo, mainly because they have the best inventory to choose from when looking for a pistol. Being in sales myself, I am very critical of a bad customer service. Upon arriving they were completely swamped with customers and I expected a long wait. Jason walked out for the back and instead of going to lunch he asked if he could help us. He was knowable, professional and friendly. My wife and I were extremely pleased with the whole experience! We asked a lot of questions and he answered them with out making us feel stupid.They even took time to show me how to break down a 1911 to clean and put it back together! I have since returned and had another great purchase experience! Not sure why some many others are having such a hard time, but I highly recommend them!
I went in this store last week to buy a new gun. None of the employees would say a word to me as I browsed. When I chose my gun the employee wouldn't even look at me. After the purchase and background check the employee who I believe was the manager. Wouldn't get off his chair and snapped at me because I started filling out the document like he pointed to. He then told me I will have to go get ammo at the other side where the employee there ignored me and talked about landscaping to a man for 45 mins only to tell me the manager had the ammo. When I walked back over to him he got off his chair finally to help a woman who was only looking and said she didn't need help. He then looked at me in anger and walked to the back of the store. 20 mins for a gun an over an hour for ammo and oil. Worst store I have ever been too.
The Guns and Ammo has to be the worst of the worst guns stores I have ever set foot in. They prices are outrageous. Their customer service is down right awful. They will try to steal your gun from you if your trying to sell it. They are extremely rude. Do not go there because you will not be treated well at all. They do not respect their customers at all. STAY AWAY BUY FROM SOMEWHERE ELSE.
This store is awful! NEVER trade a weapon here, they will offer you pennies on the dollar. The employees are extremely rude. The sit and stand there looking absolutely miserable, God help you if you have to ask them a question and make them move. Out of the 50+ gun stores I have visited across the country, this is certainly the worst one I have been to.
I will try to be as calm and respectful as I can be with this review. First, they put a capital G in gouge. Second, they are the rudest people I have ever dealt with. They do not care if you buy one or ten guns from them, they will still treat you like garbage. At this point, they are about $200-$300 higher than MSRP on their firearms. Their owner is probably one of the biggest aholes that I have ever had the displeasure of ever meeting. The fat bald wanna be military guy with glasses is probably the rudest one there. Heaven forbid he ever wait on you. I am very glad that they showed to me who they really are. I will certainly take my thousands a year that I spend of firearms to a more respectful dealer in Cordova. They are asking $2200-$2500 per AR-15. Guys, that hype was so last month. Everyone else is about back on par with what they were 2 months ago. Stop with the gouging. It's stupid
Warning, do not try to trade a gun in there. I witnessed a gentleman trying to trade a 9mm M&P up to a .40 M&P and was only offered $140 for the firearm. This firearm was in great shape and complete with extra mags and case. There was another gentlemen who had a Colt AR-15 with 4 mags and case. They were only willing to offer him $500 for everything. Rip Off!
I absolutely refuse to do business with this place. Screw them.
They are price gouging! I was there for the first, and last, time and found Glock extended capacity magazines at twice the MSRP. Another customer told me that he had had a shotgun on layaway and came in to buy it and was told that they had taken it out of layaway and sold it for 3 times what the price was when he put it in layaway. Stay AWAY.
05/29/2012Provided by Citysearch -
This place is a RIP OFF.... They want to sell you Guns at EXORBITANT Prices.... B U T, Walk In there with a GUN or 2 Y O U, Want to sell!!!!!. They TRY to STEAL It from you..
GIVE YOU NOTHING For It!! I walked in there Just this past Saturday, with 3 Guns to sell.. TWO, I had BOUGHT from these Fools! One was a Remington Hunting Rifle in .280 cal. This Gun is Pristine.. NRA Excellent... Worth 350.00 at LEAST.
They tried to give me 150.00.. An INSULT to my Intelligence!!
The next Gun was a TAURUS, P T 24/7 Compact in 9 mm.
Very good Condition in original Box with 2 Clips and paperwork..
They had ONE just like it showing in the display case asking 539.00 !!!! OFFERED me 150.00 !!! A Slap on the face.... BUT The WORST was Yet to Come.. My last Gun i wanted to sell was a SERIES 70, Mk IV COLT 45 automatic.... A N Y, COLT 45... ANY...... > is going from anywhere from 800.00 to 1200.00 and UP... NOW This Gun was a Satin Nickle model and the Finish Is ROUGH. But its STILL a COLT 1911, Series 70 Government model 45 auto, and a FINE shooter..One of THE most expensive guns you can buy ANYWHERE Today!!
They offered me 200.00 for It citing the Rough condition of The Finish... BULL $ H I T... They would have PUT That Gun up for sale for about 750.00 to 800.00, >> and IF they wanted to get it refinished, It could have Gone for 900.00 to 1000.. EASY... THESE PEOPLE ARE theives AND TRYING TO STEAL YOUR WEAPONS. They want to Give You Nothing Or little as possible, >> then sell them at MAX!!! I wont even mention the 150.00 they TRIED to offer me ona Military issue, ( World war TWO) M1 30 caliber carbine.. these Guns, IF they Look halfway decent and will shoot SELL For anywhere from 800.00 and The best of Them can go 1200.00 to 1500.00 and up !!! They wanted me to GIVE This Gun to them.. Along with the Other 3!!!! INSULT to Injury... I will never Buy anything else from them.... What Jerks!!
05/03/2012Provided by Citysearch -
Well, first, you don't understand the vehicle lemon law. There is no law in the U.S. that says if you have a problem with a vehicle you can just take it back to a delear and demand another one. The lemon law is actually pretty complex, and it is very difficult to get a vehicle replaced under it. Your vehicle has to be out of service for a minimum certain number of days for the same problem, and not every problem qualifies a vehicle for replacement under the lemon law. Then, if it does qualify, you start the lemon application, which is a lengthy process and if your vehicle is finananced, you must continue to make payments to your finance company.
Second, firearms sales and warranties do in fact work similarly to vehicle warranties, but there are differences. Firearms are warranted by the manufacturer, not the seller. Very few gunshops in the U.S. can perform authorized factory warranty work. Also, once a firearm is sold on a 4473 form, it is then considered pre-owned and techically cannot be resold as new, so a gunshop cannot just give you a new gun.
07/01/2010Provided by Citysearch -
I bought a gun from guns and ammo, as long as i was buying a gun everything was fine. The first time i went to the gun range to shot the gun i find out the gun is defected, when i took it back to guns and ammo it was like i was in a different store, i only had the gun a week or so not 2 weeks, i did'nt want my money back i just wanted a gun that works so i can defend my family from the crazys, they said i can send it back to the factory or they will do it for me. I thought sence i only had the gun not 2 even weeks that they would give me another one, they said if you buy a car and a week later it stop running the dealership want give you another one. I went on to explain thats called the lemon law, and that the first time i shot the gun which was a little more than a week later i found out then that the gun was defected. So if you buy a gun from guns and ammo on summer ave make sure your life don't depend on it because i'm without a gun to defend me and my family while they send it back to the manufacture. Now here's the killer, they don't know when i'll get it back, they said and i qoute ""we don't know it could be 2 or 3 weeks or 2 or 3 months"" This is not a made up story its true, if you don't believe me, buy a gun from them and let it be defected!!! You better buy two so at least you'll still have one to defend your family!!!