Gould's Day Spa & Salon- Peabody Hotel
149 Union Ave, Memphis, TN 38103
In 1932, Sam Gould opened a small hair salon with the objective of creating salons that offered upscale ambiance, superior customer service as well as unsurpassed professional salon services.
Today, Philip and David Gould own and operate 12 locations in Memphis and Olive Branch. More than 75 years after the first salon opened its doors, over 350 Gould's employees study to stay current with and receive training in the most fashion forward looks for men and women.
Parking: Garage, Street, Lot, Free
Wheelchair Accessible: Yes
Price Range : Below Average
No coupons available
Very classy hotel. Every morning and evening they roll out the red carpet and ducks walk into the fountain in the morning and out in evening. They all live on the roof. Great stores inside lobby. One is where Elvis bought his shirts.
In a pinch, I decided to get a "trim" at the Goulds Peabody location. I thought it would be safe because I only wanted a small amount snipped off the ends. Boy was I sorry! The "stylist" not only chopped off an inch at the bottom but proceeded to cut in "layers" that were so short someone else in the salon had to fix it (by cutting off another inch) so that it was even presentable. I have never gotten a worse haricut in my life and would never try a Goulds again. Girl's name was Brittany in case you ever have to go there. Avoid her!
We stayed at The Peabody in Memphis 05/27/2012. The hotel was in a prime location, we could walk to Beale Street. The hotel was very classy and grand. The staff was very, very nice. The workout and pool/hot tub area were beautiful. The attendant in the pool area was very nice and right there with towels the entire time. We thoroughly enjoyed our visit. The room was nice and the beds were very comfortable. I will definitely stay again.
My birthday "Day at the Spa" was totally ruined. Beware that if you purchase a spa package that you will be totally mis-lead and outrageously overcharged, once they coerce you into upgrading "a little" for each part of the package, it will be then itemized into an extra $100 (not counting your gratuity of $70).The prices are also higher than those posted on the web-site. The serene hydro pool has not been fixed for months, but you can go to the loud and noisy health club full of sweaty strangers across the hall from the spa if you want to use their whirlpool. (The pool had looked so peaceful and relaxing when I toured the salon last year.) If you want the complete makeover, beware that they may want to quickly "do your makeup" BEFORE getting your hairline saturated with dye with the basecoat and highlights provided in the hair syle portion of the "makeover"...not exactly the time and expertise that you you would expect from their statement that their "style team does image changing makeovers for television and magazines". I ended up having to pay for a shampoo and blow dry since my hair was greasy from massage oil and then left bare-faced to go out to dinner downtown.
02/09/2011Provided by Citysearch -
I was apalled when I received my bill from the Peabody Hotel. I was not informed of the additional charges i.e. hotel services fee $11.95 and slef parking $18.00 per night. I would have valet parked for $24.00 if I had been informed of these triple charges. My heater did not work and i stayed in February. I had to wait 45 minutes for someone to come and repair it after I called twice. I will never stay at a Peabody Hotel again; I did not get my money's worth.
08/04/2008Provided by Citysearch -
It seems the Peabody is caught up in their own reputation and mystique. A two night stay of expected rest, was anything but restful. Our first room was very small and quite dusty. The shower wouldn't drain. We waited an hour for maintenance to clear it with a line, and were left with a dirty tub. We were not aware there was a Fraternity Convention of 700 members staying at the hotel either. This meant loud obnoxious fools running, yelling, slamming doors at all hours of the night. This is an OLD building, not soundproof by any means. Awake at 4am because of all the noise. Our complaint to management was met with indifference (she said...:""and?""m like it's not her problem. After expressing how this hotel doesn't belong in the 'Preferred Resorts' guide and how others in that guide are far nicer, we were upgraded to the concierge level and comped a night. Concierge level, 12th floor. Nice to have snacks and beverages on hand all day. The first concierge, Justin, was not friendly, arrogant and never offered us ANYTHING in the way of service. Not even a local map, like the stack on his desk I saw later. The room on the 12th was much nicer, cleaner and larger. The beds are fantastic. More noise...2am on Saturday, some clown (Fraternity brother?) KICKING THE INSIDE OF THE STAIRWELL DOOR because he obviously didn't have access to that floor. What a joke. Be prepared to pay: Self Parking $16 A DAY (valet is $22), Internet Access: $9.95, none of this is spelled out on peabodymemphis website. Bring your own aircard for wireless. We have had much nicer stays at Hampton Inn's and Residence Inn. Next time in Memphis, we will avoid the Peabody at all costs. We thought staying at the nicest place in town was the way to go. I've no learned to always ask ahead when making reservations if there is any 'special event' or group at the hotel. Might have saved myself a ton of money and got some sleep....