6743 E Shelby Dr, Memphis, TN 38141
(901) 360-9012Add Hours
Not good at following instructions. Had my first experience with braiding here. Was quoted a price based on the size of braids that I requested. They did a larger braid stating that because my hair was shorter and had broken some, I couldn't get the small braids. I said that was fine. I told them that I had purchased a bun that I wanted to use and did not want the hair extensions to be used as a bun. I was told that the hair extensions were supposed to be long and that I could fit the bun on top. I asked several times that they do not make a bun from the extensions. (I wanted to be able to reach my scalp to scratch it or oil it if I needed to. I have itchy scalp and dandruff problems and wanted to be able to reach my scalp.) Instead they created a bun with the extensions and sewed the extensions together so that I cannot reach my scalp and I cannot fit the bun over it. When they finished, they charged me $20 more than the price that was quoted to me for the size of the braids that I got. I told them the price that I was quoted and they said that the person who quoted me the price told them that I was to be charged the higher price. I told them that the higher price was based on the smaller size braid and they argued with me. I finally paid them because I got tired of them yelling.) This may have been a communication error due to language barriers; but I would rather pay a higher price and go to a place where the quoted price and the ending price are the same. They were speedy and the quality was fine. Just not what I wanted but what they wanted.