Dilday TV Sales & Service
6281 Winchester RD, Memphis, TN 38115
(901) 794-4437Add Hours
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First - If you look at the ratings, they are all several years old. I think they got a new manager and he is great! I really took a long time deciding which brand of a 50" t.v. to buy and he was very patient - explaining everything about each model and brand. The delivery was on time and the guys did a great job of installing the t.v. on a wall and hiding the wires behind a fire place wall (no easy task.)
Then, because I found out I couldn't get HD with by Direct TV because of trees, I decided to upgrade the T.V. for a better picture and there was no probem exchanging it. I also decided to buy a sound system, and again, there were wires that had to be hidden. The job was perfectly done. The technician told me exactly how to use the 2 remotes and answered all the questions I had in a professional manner. I looked at Best Buy (their installation price is higher) and Amazon. I decided to pay a little bit more for the t.v. for the installation and service (if I ever need it.) I am really glad I did. I highly recommend Dilday for anyone looking to buy a new t.v.
Don't wast your money with Dilday. The delivery/set-up guys were supposed to set a TV up for my 71 yr old mother. They delivered the TV, plugged it in, handed her the remote and said, "Take this to the cable company and see if they will program it for you... Bye." My brother-in-law had to go to her house to program the remote, and later I went to show her how to use the TV.
I called the salesman, "Ron", to complain. He kept asking me to describe the guys, who delivered. I never saw them and my mother didn't remember much about the way they looked. Ron said he would get to the bottom of and call me back. Wanting a description of the guys was a crock anyway, because they must have a system for assigning people to make deliveries and could easily look back at that. Ron called me back once and left a message, saying he would call me back the next day. I never heard another thing from him.
Don't pay more for less service. I could have gone to Best Buy, paid less money, and got no worse service... most likely much better service.
Since this complaint is from nearly two years ago, I can only comment in generalities, as I don't remember this specific sale/delivery. I'm not sure what the issue is with "programming" the remote. Every TV we have ever sold comes with a remote control that is already programmed to work the TV that it comes with. There should be no reason to have to program it. And there is no reason to say, "Take this to the cable company." As far as our follow up, it sounds like we could have done better. I believe that our salesperson, Ron, was trying to find out who the delivery person was when he asked for a description. I am guessing that he asked if the customer knew the delivery person's name, and that he then asked for a description to see if he could figure out right away who the delivery person was. Yes, we have a system to keep up with who makes each delivery, but if the customer knows who it was (or what he looked like) it is much faster to just get that info from the customer. I do wish that we had done a better job of following up with the customer. I don't know if we just missed connections or if there was another reason. Nearly every one of our customers ends up very happy with our delivery and set up teams, and I am certainly sorry that we failed to deliver our usual service on this delivery.
I called to explain the problem I was having with my TV and get their hours. When I was done talking he just sat there in silence like he wasn't even listening! Then had the nerve to be rude when he finally DID answer my question. They lost my business over the phone!
First, let me say that there is no excuse for being rude. It is inexcusable, and unprofessional. I am very late responding to this complaint (nearly three years). But I have just found it, and feel that it is important to say that we do not normally treat people this way. I can't speak to the specifics of this complaint since I don't know who answered the customers call, but I can apologize for the rudeness. We have been repairing TV's in Memphis for over 30 years, and we are very rarely called "rude." My apologies. Jeff Etheridge, Owner Dilday TV