Colonial Hardware Inc
6140 Macon Rd # 101, Memphis, TN 38134
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Although the business is good about finding lawnmower parts, their small engines people are idiots. I took 5 chains to them for my chainsaw to be sharpened. They called me to pick them up I took them back home and in several weeks soon discovered they were not the ones I dropped off these were too long. They gave me someone elses chainsaw blades. No organization. I took my Troybilt tractor to them to have them replace my regulator. When I got it back I soon discovered although the battery problem had been solved somehow they did something to it to cause an oil leak. I am not stupid enough to take anything back to them to screw up again. I'm going somewhere else. the only reason I am giving them a one star is because that is as low as I can go.
Colonial Hardware, Inc. 6140 Macon Road, Memphis, TN 38134. Dropped off broken lawn mower on 05/30/2012. Paid $21.85 for inspection fee and left place of business with the perception that I would be given a call with diagnosis and recommendation for service. Sales associate on receipt: Graylin. Received a call at 8am on 06/01/2012 that lawn mower was repaired and ready for pick- up. Upon arrival I was met with a balance of $86.73. Explained to associates that I never received a call to go ahead with service and that I never would have agreed to pay $108.58 to service a ten year old mower. They explained that it is their policy to automatically repair the mower if the parts and labor do not exceed $100. The charge before tax was $99.34, which I find suspect. There was no mention of this policy, no sign and no form, literature or documentation to support this supposed policy. Had they called me, I would not have agreed to the fee, accepted the loss of $20 for the inspection and picked up my broken mower. Every member of the staff I spoke with handled this situation very unprofessionally, all the way up to the owner of the store. One woman kept saying that I was just trying to get something for free. I asked for all their names and they refused and one man left shouting expletives at me from the other side of the counter. I paid the balance and left very dissatisfied. Buyer beware! COLONIAL HARDWARE on Macon Road employs nothing but conniving charlatans and philistines. They are scam artists and I beg you to never patronize that establishment. They swindled $108 from me for a simple lawn mower repair. My severe indignation was only met with utter condescension. Pass this along......they are the worst!
08/26/2011Provided by Citysearch -
As if we didnt have enough arrogant small engine shops, it seems eveytime I need a mower or trimmer repaired I am treated like a second hand citizen. The talk is rough and and short and the customer is treated as a nusiance. At Colonial they take it over the top they may get to your mower or weed eater and are doing you a favor by doing so and will gladly let you know it. I beleive we suffer this fate in Memphis due to the lack of small engine repair shops. There is one in Bartlett and I guess a couple more but I don't know where. These folk especially the old man who owns the place is a top rate..ahole..even if everyting is going perfectly his way he still acts like hes constipated. This shop would have fit nicely next to Guns and Ammo on Summer every gun owner knows the story there as it is famous for its arrogance and rudeness again no real competition for them. The only bright light in this shop is the mechanic named Buck who actually acts like a human being and takes time to talk to you. Maybe someone will open up a church at pro bass whick is next to this place and this family ownede business couold go there on Sunday they sure could use a dose
The people are very friendly and helpful. They will stay with you until you understand wha you want or find what you want. They are extremely knowledgable about their products and explain their operation well. They also remember you and greet you with a smile and a big hello. I wouldn't shop anywhere else.