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Business Description
The Carriage Court of Memphis is an assisted living facility that serves senior citizens. The community organizes exercise classes, bingo games, card parties and birthday dinners. It offers companionship, 24-hour staffing, lawn care and snow removal services. The Carriage Court of Memphis features single- and double-occupancy suites with private bathrooms. The community maintains an activity room, parlor, dining area, library, patio, courtyard and landscaped grounds. It provides scheduled transportation, personal laundry, and nutrition and wellness counseling solutions. In addition, the Carriage Court of Memphis offers the Special Care Plus program for individuals suffering from Alzheimer s disease and other dementia-related disorders. The community is a part of Good Neighbor Care Centers.
BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
financing available
Neighborhood
Massey Hill
Accreditation

For Profit Assisted Living Facility

Categories
Assisted Living Facilities, Retirement Communities, Assisted Living & Elder Care Services, Alzheimer's Care & Services, Nursing & Convalescent Homes, Nursing Homes-Intermediate Care Facility, Senior Citizens Services & Organizations, Residential Care Facilities, Homes-Institutional & Aged, Nursing Homes-Skilled Nursing Facility, Rest Homes
Other Information

Specialties: Alzheimer's Disease

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Reviews

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Margaret21

04/11/2012

Provided by Citysearch - 
Overall
Great Facility for Alzheimer's

I can highly recommend the Gardens at Carriage Court. My dad needed placement in assisted living for Alzheimer's. On the surface, the facility looked a little worn down and confining. The staff however are masters at caregiving, and I know how difficult it is to work with Alzheimer's patients! Most of the staff have been there since the facility opened, for 13 or so years. There must be something very special and good going on in management to keep staff this long, in this tough field. The caregivers maintain regular schedules, so one staff member will put the resident to bed five nights a week, and another staff member will wake them up five days a week. This level of stability allows trust to build. I spent time observing how things are done in the Gardens, and the staff seemed to be endowed with magical powers. They were able to guide my dad through the activities of daily living smoothly and pleasantly. When my dad first moved in we sat on the back patio having coffee together. My dad had spent his entire life designing beautiful architecture and landscaping. I felt bad for him to be now living where a very tall fence enclosed a small area. We talked about the fence, and my dad objectively critiqued it, that it was too close to the building, as if it were just a design project, and not something that bothered him. I realized then that his perception with Alzheimer's was different, that he was now living in a dream world. We then enjoyed talking about the pansies growing in the raised beds.

I didn't find the food to be very high quality, and this disturbed me. But my dad seemed to really enjoy it. Previously I had chosen an Alzheimer's facility for it's architecture and menu, but the care wasn't good. The question is, who is it that needs to be pleased, the resident, or the family? I am very grateful that my dad got the loving care that he received at Carriage Court, it practically brings tears to my eyes to think about the beauty that I witnessed there.

jwnurse

02/05/2012

Provided by Citysearch - 
Overall
Great place

My Dad had a stroke and then lived in this facility for several years before he died at age 94. He loved this place , because they preserved his independence and treated him with respect and like family. He loved Tony and Melanie and Beth for their interest in him and he loved all the activities. He was very much an extrovert and owned a barber shop for many years so the people contact was perfect for him. His room was like a little apt and very sufficient for him. I miss seeing all of them since he died since I stay busy in my job , but everytime I go by there - I am thankful for the good life they provided when he was somewhat physically limited in his ability to take care of all his needs. I would highly recommend this facility to anyone looking for a good home for their loved one.

jjwood

02/05/2012

Provided by Citysearch - 
Overall
Excellent Care

I can't describe what an unbelievable blessing it was to me and my siblings when a friend recommended Carriage Court to me when my father could no longer live in the home he shared with my mother and where she had died eight years earlier. I wanted him to come live with me but then realized that he would be just as alone as he was in his own home because my husband and I work very long hours that also necessitated frequent out of town travel. He was apprehensive also at first - right up to the first moment we stepped foot in the facility. The staff was incredibly warm and personable and did everything possible to insure that our father was well cared for in every way. During the three years he lived at Carriage Court, he came to love staff there (especially Melanie, Tony, Beth and Jennifer) and considered them additional members of his family. We all did. Now that Dad is gone, we still drop by to visit them. I will never forget the first moment that I knew we had made the right and the best choice, not only to take the best care of my father but to also honor his dignity and emotional well being. That came about two months after he moved into Carriage Court. On this particular occasion, I had him out for a late lunch and some sight seeing when he said ""Darlin, I know you're busy and I don't want to miss happy hour at the Court! Can you take me home?"" It did my heart so much good to realize that the staff had made his new abode his ""home"" in such a short time. And that never stopped, not even when he died. His funeral was attended by so many of his friends and the staff of Carriage Court. God bless this wonderful staff and this wonderful place!

angie Sanfilippo

01/26/2012

Provided by Citysearch - 
Overall
Always there for us

We were so fortunate that we found Carriage Court and that they had an opening for our mother. She was in a state of
delirium and needed alot of TLC. We could not have been more pleased with the assistance we were given by the staff of Carriage Court to help get her settled in her room and quickly seen by a doctor.

She started to engage with the staff and became very comfortable in her new home. The nursing staff was always concerned for her health and well being.

She had the unfortunate luck to fall and break her hip which was a set back in her recovery. Staff from Carriage Court waited with her while the ambulance transported her to the hospital. She was visited by the staff on more than one occasion as there were truly concerned about her well being.

After she was able to return to Carriage Court she truly felt like she returned home. She was greeted by all of the staff and felt very loved and welcomed daily.

If you ever need a place for your loved at this time in their life we HIGHLY recommend Carriage Court. They will make you feel welcome and as close to home as being there!

Melissa Maravich

01/24/2012

Provided by Citysearch - 
Overall
Less Than Zero

If you have any concern for your loved one, especially one that needs the services of an assited living facility, such as medication administration or incontient care, I strongly advise against this facility.

My mother was at Carriage Court for over one year and it was a constant battle to get the care givers to provide the incontient care that I paid for and to ensure that medication was administered properly. The CNS's are not only uncaring, but in one instance abusive. Compalints to the even more uncaring administration were futile. Without the assistance of a private sitter 70 hours a week, my mother would have been completely ignored.

It is difficult to move an elderly person and in some instances it is very disruptive to their well being. Therefore, I recommend rethinking any decision to place an elderly person at this facility. Further, if you do, you may find that with no notice, explanation or assistance, your contract is unilaterally terminated by the administrator leaving you with the horrible situation of having to make an immediate move with few alternatives from which to choose. The attitude of this group is distressing and I would not wish my experience with Carriage Court over this past holiday season or the past year on anyone.

One star is too good for Carriage Court.

Judith Ochs

01/22/2012

Provided by Citysearch - 
Overall
Horrific experience. WHERE ARE THE ADMINISTRATORS????

Horrific experiences by my friend who went to Carriage House due to having multiple sclerosis. She was previously a nurse for many years at St. Jude Children's Hospital where she was beloved. While she may have MS, she is aware of her surroundings and what is going on around her. She felt like she had lost all of her independence and freedom while there. After being there for a very short period of time, she had an acute stroke like episode. She lost the use of her left side during the episode as well as lesser impact on right side. She also lost control of her bowels and bladder which is typical with an acute episode like this. Two different aides came in and told her ""you made the mess, you can lay in it. you can't call 911. Who do you think you are"". My friend then tried to get help by pressing a button for a nurse to come and help her but no one came for awhile. She then had to dial 911 by herself. When the nurse finally came, she was shocked and also called 911.
HORRIFIC, HORRIFIC AND UNACCEPTABLE. IS THERE NO ONE WHO IS OVERSEEING THIS PLACE OF HORROR???

RRMEM

10/06/2011

Provided by Citysearch - 
Overall
Carriage Court is Caring, Compassionate and Comfortable

Our dad went to Carriage Court this summer for respite care. He has been sick for some time and the caretaking was taking its toll on our mom. Neither of them was getting the care or nutrition that they needed. We knew everyone needed help and we were lucky enough to find Carriage Court.

It is like living at home. Okay, not just like living at home! But it is very comfortable. Very homey. And the staff are all so helpful. So friendly. So caring.

The two women who run it are not only caring and compassionate, they are so much fun. They take a personal interest in all the residents and do all that they can to make everyone know that Carriage Court is their home. Not the staffs.

For example, one resident recently had a birthday. She is over 100 years old . Carriage Court celebrated her birthday with all the residents and even got the decorations and flowers in her favorite color: purple.

The summer luau was so much fun. Great food. Lots of friends and family. And Eddie Harrison played. There was lots of laughter and dancing.

They have outings. And daily activities. They even have a nice car and driver that takes residents anywhere they need to go. And, Tony, the driver, is so kind, so much fun and really seems to love his job. He told me that it doesn't just have to be doctor's visits, but can be anywhere dad wants to go: out to lunch, the movies, to get a hair cut. Even home!!

As the summer progressed, it turned out that our mom had to go to Carriage Court for Respite Care too. Mom is now home but she did admit that it was like being on vacation. The staff does the housekeeping. Gives the meds. Helps with anything that is needed like showering, dressing. They even do their laundry.

Mom is glad to be home now but she was also glad to have a place like Carriage Court to be when she needed help.

Dad is still there. And after 4 months, I must say that my interaction with the staff has always been so positive. I always leave there feeling grateful to have my dad in such a caring and sweet place. Knowing that he is getting three meals a day, his meds on time and any help that he needs. There is usually a lot of laughter during the day, too.

IBCMemphis

09/29/2011

Provided by Citysearch - 
Overall
Amazing Assisted Living

Carriage Court was a real Godsend when my mother needed to move from independent to assisted living recently. Because of her fierce independence, no one in the family was prepared. She entered the hospital for a week, went straight to an skilled nursing facility (Memphis Jewish Home), and over the course of a month they quite literally saved her life.

Having visited what my husband and I considered an ideal facility, it turned out to have a six-month wait when she needed to be discharged in 2 weeks!

I asked ""What kind of guidance would you want if this were your mother we were discussing?"" Thanks to an honest referral, the answer for us was Carriage Court. I spent two hours touring, asked my husband to meet me there for his reality check, and he said, ""She will love this place. This is perfect!"" As usual, my husband was right. Mom took the tour and had lunch the next day, and agreed that she ""couldn't imagine a nicer place.""

Twice a day, Mom has her meds brought to her, blood sugar checked. Her room is cleaned, bed made, laundry done -- she's on vacation unless she chooses not to be!
Did I mention the manicured courtyard with screened in porch? So far, that's her favorite place to enjoy quiet moments between between numerous activities. She gets to choose what she wants to do.
Importantly, a registered nurse is on duty 24/7, with 5dw organized exercise that's so fun she looks forward to it.
All in all, I couldn't be more happy. I know she is safe, with great care, by people who care.

Though she's making lots of new friends (several retired teachers, just like mom), she misses her ""old"" friends, too. Aware of that, yesterday Carriage Court hosted a ""Reunion"" luncheon for my mom and some of the friends she misses so much from her ""independent days."" She felt so loved and pampered. When her friends commented on how great the food was, mom said, ""It's always good here, every day."" She was so proud to show off her new apartment, which faces east with soft sun streaming into her living room and bedroom.

Though I'm lucky enough to live in the city, pick up mom for church every week, and see her regularly, it's a comfort to know that she's in excellent hands, where people care for her and about her.
If you face the same challenges my husband and I did, ""Run, don't walk, to check out Carriage Court."" Ask for Beth; she'll guide you through everything. (They even file for VA benefits, if your loved one is qualified!)

From a wiser, happier daughter in Memphis

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