4953 Black Rd, Memphis, TN 38117
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We had 2 German shepherds stay here and the experience was nothing more than the worst for the dogs and us. We were promised day care and after watching web came noticed dogs had not been let out of their room for 3 days. No one from lodge called to inform us that the dogs had not been out. It took action on my part to call and ask. They did not offer any resolution or attempt to help in this matter at all. The dogs were there for 8 days without any attention as promised. After several attempt of calling to get a resolution on this matter they just told us it would just cost more money. We reluctantly agreed to pay eXtra just to get them out of their cell for more quality time. After watching the cam noticed the same issues. A very faint non sympathetic sorry was given by the lady at the lodge.there was never any reassurance that the dogs would be well taken care of. Booked this place over others because they made it seem it would be far better over their competition. Upon arrival to pick up the dogs we were over charged by $100. After getting home felt that was wrong and called to get A itemized invoice which was not provided on pick up. When invoice was emailed the invoice was for far less then they admitted they had charged to much. Refunded money finally! The next day. Later we had found they forgot to give us the dog medicine back. Upon trying to pick it up they couldn't even find the medicine. Not sure if the dog even got her medicine. Good family friend is vet and knows now not to recommend this place anymore. Be smart and take pets some place else for quality and loving care for your pet. I have asked for the owner to contact me but have not received anything yet.