Bartlett Funeral Home Inc
5803 Stage Rd, Memphis, TN 38134
Phillips, Cindy Bartlett Funeral Home
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SO, SO SORRY I WENT THERE for my mothers' PRE-ARRANGED cremation!! I chose them for their location, and because they had been there for years. From beginning to end- incompetence. Cremation was promised in 1-2 days by the owner, but was not completed until 9 days after promise date!! Her pre-arrangement wishes were not honored- when she was FINALLY cremated, they put her in a box, instead of the urn I SPECIFICALLY selected two years earlier!! It was not in stock and had to be ordered, so I finally took my mother home 13 days AFTER her death!! I was shorted on the pre-ordered number of death certificates, which they had to re-order. All I ever heard was EXCUSE AFTER EXCUSE...staff on vacation, new, "overwhelmed" employees, the dog ate my homework, etc, etc. I spoke AT LENGTH with owner Al Tacker, who was sympathetic, but seemed incapable of implementing any changes to improve customer service. He almost seemed intimidated by his staff, and afraid to ruffle their feathers. This business is sloppy and inconsistent. I would NEVER RECOMMEND THEM TO ANYONE!!!
When my husband died suddenly at the age of 47, we had made no plans for funeral arrangements. I chose Bartlett Funeral Home simply because of their location. They treated me with such respect and did not try to sell me. They didn't even ask me if we had life insurance. They just helped me have the most beautiful, meaningful funeral at the best price. I can't imagine being pressured into spending a fortune (as I've heard from friends who have experienced other funeral homes) at this very difficult time.
11/24/2010Provided by Citysearch -
We knew that my Mother wanted to be cremated after her death and calling around to find out prices was quite shocking. I had always read cremation was a less expensive option but according to some of the other funeral homes, if we didn't have all this other extra stuff, we wouldn't be respecting our Mother. Good guilt trip but when I talked to Bartlett Funeral Homes upon recommendation of our hospice, they could not have been nicer, it was like talking to someone who knew you (and I don't live here). There was not a heavy sales pitch or guilt trip. They made the entire event extremely easy. They did everything we asked and ""with a compassionate smile"". The pickup from my parents home was extremely reverent and respectful. I can not tell you what peace this gave us. I will definitely be recommending them to anyone and everyone. Too bad they are not in my area.
10/14/2010Provided by Citysearch -
Bartlett Funeral Home had been recommended to me by a friend so I called to get information about their funerals. The lady I talked with was very gracious, informative and helpful. She even gave me prices over the phone which were considerably less than what I had to pay at one of the big funeral homes on Poplar. She also said they accept insurance polices which the big funeral home did not. ""You don't pick a big funeral home on Poplar thinking it's going to be cheap,"" E C Davis, senior funeral director of Memphis Funeral Home on Poplar is quoted as saying in an April 2010 Commercial Appeal article. So, my family has been instructed not to pick a big funeral home on Poplar when my time comes. My choice is Bartlett Funeral Home.
01/11/2010Provided by Citysearch -
I called to get some basic info about where a friend was buried since his family did not tell me until 3 years after he died that he had in fact died. I was told that they could not give me any info at all. I told them I was in the funeral industry and I know there is info that they can in fact give me such as where he has been placed but she refused. I asked to speak to the funeral director that handled the services and she said that she was a funeral director and she was not going to give me any info. Bottom line if you want your grieving family and friends to be treated well and with care do not use Bartlett Funeral Home. Everyone else may have had a chance to say goodbye and grieve but I did not and she should have recognized that.