Memphis, TN 38134
(877) 633-0979Add Hours
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ASAP must stand for As Slow As Possible....I hired this company to move the following: Bedroom Suite w/dresser/2 nightstands/Dining Room Suite with table/8 chairs/china cabinet, 1 storage shelf (left the doors behind), 5 boxes, 2 mirrors, 1 concrete outdoor fountain, 1 chimnea and they also put 5 boxes and a rug into a PODS I had reserved. It took them from 3:15 until 8:00pm to make this move. The rate quoted was $69.99 an hour plus $50.00 service charge. They charged me $470.00 total which does not add up. ($70 x 5 hours=$350+$50=$400.00) I called the owner, Clayton Knox and left a message to call me since I wanted to discuss the billing, along with the fact that I did not receive a receipt. I never received a return call from Mr. Knox. They also purposely ran over the railroad ties along my driveway and pushed them out of the way in an attempt to turn the truck around. It was not necessary as I have ample space to turn around and offered to move anything in the way. I kept having to repeat to them what to take as well as what should go on the truck first and last since it was being unloaded at 2 locations. Every time I looked up the two men, which were very nice personable guys, were standing in the truck folding the protective blankets or talking. In my opinion they could have done that AFTER the move and not on my time. Very poor customer service. I would never recommend hiring this company to anyone. I would have hated to see how long it would take them to move an entire home full of furniture. Obviously since most people do not move every few months they are not worried about poor customer relations.
Great company I had recently relocated from Kosciusko, MS and used Family Movers and was very impressed. First of all there prices were right on point ans secondly very, very friendly. The price they told me was actually the price I ended up paying. If I have to ever move again in the Memphis area this would be the first company I would call to do my move. Thanks guys. HIGHLY RECOMMENDED.