A Natural Affair Beauty Lounge
2847 Poplar Ave Ste 103, Memphis, TN 38111
: (901) 859-1113
A COMPLETE DISASTER!!! I went this morning for the first time for a rod set with dearika, i was transitioning and wanted the rod set to help it grow. She and the other ladies convinced me to go for the big chop, I disagreed initially, but saw a clients hair that was pretty. Dearika stated she did the ladies hair so I went ahead for the big chop. OMGGGGGGGGG! That's where I went wrong so, for the big chop she first of all didn't know how to cut it, another stylist had to trim it then, she didn't know what to put in my hair for the natural. When I left it was a complete disaster! I'm still transitioning because she failed to cut all the perm out now I am bald headed! The style is horrendous!!!!!!! And it was an awful experience..... but she's a nice girl . The purpose of a natural affair went sour
The shampoo girl was kinda lazy, she did not was my hair worth craps. Next the young lady that did my hair did not do what I asked her to do. The hair style turn out good but I want what I want for $70 in this economy. I wish the stylist had have accessed my hair to see if it needed an dandruff treatment or a trim at least. Also, she was really rough with my natural hair. As a stylist specializing natural hair rule 101 is that natural hair is fragile and must be handed with care.
I recently visited A Natural Beauty Lounge and was not impressed. I had a 9:00 appointment with the owner, however, the shop was not opened until 9:10 and I received no apology for the late start. I found the situation particularly irksome because of their policy (on their website) of charging an additional $20 to your next appointment if you fail to cancel at least 24 hours in advance. I would think the client's time would be treated with the same amount of respect.
The other negative to this experience, is that my stylist, the owner, was constantly chatting during my service, She was either on the phone or chatting with her colleagues. The only time I received her undivided attention was when she was trimming my hair.
I have to agree with other comments below, regarding the poor shampooing service. My hair and scalp did not feel clean at the end of the session.
Lastly, I was not happy with my trim. My last trim was 8 months ago, so I knew that my hair needed a bit of shaping and that I would need to trim a little bit more than usual. I was expecting 2 inches (3 inches max) to be taken off but in the end I lost at least 5 inches if not more in some sections.
Now I know it is often hit or miss when it comes to trims. You never really know if your stylist is going to be scissor happy until you're in the chair and if this was my only complaint I would have rated the salon a bit higher and even considered returning to have them style my hair. However, there is no way, given the lack of professionalism and the poor shampooing service (which is a basic hair styling skill), that I can in good conscience rate them more than 1 star or consider returning.
NIGHTMARE!!!!! I wanted to add simple highlights to my natural so I searched for a salon in the city that catered to natural hair. I called them for a consultation and went in that same day to meet with a stylist. I explained to her what I was hoping to have done, picked out my color and made an appointment.
The first thing that should have tipped me off was the "lazy" attitude of the stylist. Any who... I show up for my appointment and got my 2nd tip that the visit wasn't going to go well. The stylist Stephanie had to refer back to the owner for instruction on how to do the highlights that we had discussed 1 day earlier. The owner suggested a technique that was different from what we had discussed during the consult but since THEY'RE SUPPOSE TO BE THE PROFESSIONALS.... Excited about getting a new color and trusting of what appears to be a professional establishment, I carry on. The entire time that Stephanie was on my head, SHE WAS ON THE PHONE. I noticed that some of the stylist in the salon were turning out fairly nice twist outs and locks so I continued to hope that I would not be the disaster of the day.
Now I've had color in a professional salon before. Usually the stylist will come back and check to see how the color is processing. NO!!! Stephanie stuck me under the dryer, went and took a seat and YOU GUESSED IT...GOT BACK ON THE PHONE!! Keep in mind that the owner Keisha's station was directly across from Stephanie and she didn't seem to have a problem with any of this.
I wish I could up load the pictures of the outcome. It was the worst color job I've ever seen in life!!!!! Everyone in the salon, including Keisha were looking at me like OH MY GOODNESS!!! The male receptionist even gave me a look of pity. Before I even made it to the mirror to see this mess, their faces told the whole story. I have stripes in the back of my head and a HUGE bright spot right in the front. Not to mention, the color is NOTHING like the one that I picked out. I picked a golden honey color (for high lights) but I got a HUGE orange circle in the front with blond stripes in the back. It's what you would expect to see on an episode of pranked.
What's most disappointing is that the owner Keisha was comfortable to let that type of work leave her establishment. I even called back to speak to her and after putting me on hold several times, she came back to the call and made a poor attempt to justify Stephanie's work. She said that Stephanie could tone down the color but it would be the next week before she could get to me. Never mind the fact that I have a very public and visible job in the city. Never mind that fact that IF I did ever step foot back in that place, it WOULD NOT BE TO SEE STEPHANIE. Now I will have to pay some real professionals to repair what was done.
Best believe I'm telling everyone I encounter about this monstrosity of a color job and experience!!! Save yourself some time, $$$ and embarrassment... DO NOT GO HERE!!!!
The good: If you are going for the natural loose hair style, this is the place for you. They do amazing styling and they are very knowledgeable about natural hair.
The bad: The stylist are somewhat slow when working on a clients head. They rush theough the shampooing and conditioning sp much so that you dont get the feeling that you got a good shampoo. If you have traditional locs, this isnt the place for you. I got my locs retwisted while they were still dry and I dont feel the stylist are very knowledgeable about locs. This salon is more focused on loose hair and protective styling.
This place was absoluately beautiful. The website was great. I can see that the owner is trying to portray a professional welcoming prescence. However ,I do believe that more thought needs to be put into respecting the customer's time. The conversions that were allowed to take place was offensive. The people did not welcome me. I don't know if I am expecting too much because many Memphis black owned businesses have terrible customer service. I was shocked at what I found because I was expecting an atmosphere that was more unscale and professional. I was not impressed with the staff because while I was there they were making fun of one of their fellow employee. Also, they were acting as if the place was a low budget barber shop for example, loud singing and course joking took place while I was there. Like I said, some people may be used to this but I hope that things can change because hair stylist play a major role in how black women feel about themselves. I hope this hair salon will be reminded of the influence they have. Thanks for letting me share with you what I think. I hope your business prospers and will be better as a result of you listening to your customers.
I went to A Natural Affair on last Saturday for my big chop. My appointment was at 12, but I got a call just before 10 asking if I could come on in. I did inform them that I was just getting ready, and it was going to take me a while because I was coming from Southaven. However, I arrived about 15 to 20 mins after 11. It was still 12:00 before I was seen. The lady that washed my hair didn't take the time to do a good wash. It felt as if she just put the shampoo in my hair and washed it back out, put conditioner in it and put me under the dryer. I only made my appt. for the big chop because I didn't know what I wanted done, but I know I didn't want an afro. I decided to get coils, and Stephanie told me she had to see if she had time because she had another client. She did make the time after stopping on my hair to do the other persons hair. It was 4:00 before I left the salon. I love all the ladies in the salon, the atmosphere is great, I just feel like I shouldn't have been there that long, and especially since I came early, and to top it off I am still cutting relaxed hair off. That's what I went to the shop for! I will be returning because no business is great all the time, I just thought I would make them aware of the situation to keep it from happening in the future.
My experience has always been great! I have been a client of the salon for years! I look forward to my visit because not only are we going to have a good time and laugh, I know my Locs will always be on point! The lovely ladies of A Natural Affair are very knowledgable about the Natural Hair movement and creates various styling options whether you wear your hair loose or locked! Relax and enjoy your time and your service!
I love love love love this place. This was my first time visiting the shop and this will not be my last. These professional stylist have created a warm and loving environment. I felt right at home. I have a head full of thick shoulder length natural hair. Mrs. Takeisha was able to tame my tresses with no harm to my tender head, not to mention my hair is FIERCE. Let me stop bc I could go on for days. If you're looking for a TRUE natural stylist, this is the place to be!