I will never use this place again. The only reason I tried this place was because they offered a new customer discount of 20% off for 6 months. I dropped off 2 dresses and I called to get estimates before I dropped them off. One was ready on the date on my pick up ticket, but was $25 to get cleaned, instead of the $15 estimate I was given. When I asked about the higher price, none of the clerks had any clue about the discount, so I didn't know if I got it and my receipt didn't have a break down of charges. The other one, they had no clue where it was. I go to pick it up 3 other times, and make a total of 4 phone calls inquiring about it, each time no one knows anything. Almost 2 weeks later, they call me and say that it will $100 to clean the other dress, instead of the $25 estimate. I was tired and unsure of what to do, so I told him to go ahead and clean it. A week and a half later, no one had notified me it's ready. So, I call and they tell me it's been ready for a while. And it's also $15 more than the estimate. So, I ended up paying (with "discounts") $95 to clean a dress that only cost me $45, and $20 to clean a dress that cost me $29. NEVER. AGAIN. So, basically they jack up the prices then give you a "discount." I contacted the manager and the customer service person. Customer service never responded and the manager basically said that's the price and wouldn't change it or explain why it was higher than I was told. Don't worry Bensinger's Fine Cleaners, you won't have to worry about me as a customer ever again.
I had a 3 pcs dress suit that i paid over $200 for, I had a spot on the jacket so I didnt have the complete suit cleaned, I did have 7 other items that I had cleaned. Those other items were okay. But my jacket wasnt. Before giving them the jacket to be cleaned. I asked if there would be a problem in cleaning it because it had a silver rhinestone brooch to snap it close. I was told no problem, it will be protected. After sending someone to pickup my item and checking them over, I notice that the snap on the brooch was broken.I took it back and I was told they will try to fix it, I went to pick it up a week later and I was told that one of the ladies was looking for a match, to come back thursday, got there thursday I was told there was nothing that they could do, and that I should have read the sign. What an insult, I was trying to patronize our own, and save a little money but this was my fault, I blame myself for taking an expensive suit to a CHEAP cleaners, LESSON LEARNED, never again
They are some swindlers! I took a suit in to be cleaned and hemmed. one price was placed on the ticket for $13.85. Then when I came back to pick up the suit, the there was additional charge of $15.35. The total being over $30.00. Total BS! The half ass hemming job, I could have done a better myself. My year old could have done a better job. Take your money else where or do it yourself. They need to STOP being sneaky with their pricing and better customer service. Watch-out! They will hit you with the ookie-dook...:(
The most amazing kind people you will ever meet and the best service ever.... Love this place ...wow
Something has changed. I used to preach about how wonderful Cousins was; I started using them in 2007, and I used them so much the owners knew me and my husband and were always so warm. A few months ago, however, I took some clothes in to be dry cleaned and they came back dingy and stained, as if they'd been washed in dirty brown water. One of the items (which had been cleaned previously without any issue) also had areas where the colors had bled all over each other. I was told I needed to speak to the owner, but he never returned any of my calls and was not there when I came to the store, until finally I waited in the parking lot one morning when he opened for the day. He acknowledged the items had been damaged and said he would re-clean them -- which did nothing. $300 worth of clothes ruined. He would not give me a refund. He would not reimburse me for the cost of replacing my clothes. He offered me $8.95 off my next cleaning... which, of course, there will never be a "next cleaning". So disappointing to have to say this after 10 years, but avoid Cousins Cleaners.
I took over 50 pieces of clothing to DMC for cleaning. Each piece was cleaned and revitalized. Even sequin outfits looked like they were new. The personnel are friendly and helpful. They go the extra mile to ensure their customers are satisfied.
Very unprofessional and rude! We had requested alteration of my son's pants, paid for services upfront. They returnes the pants with different pant leg lengths. One was LONGER than the other! And the sewing was crucked. The pants were returned dirty and wrinkled. The lady working there refused a refund! Pathetic waste of space.
Great service plus very professional outgoing. Definitely recommend others
This is a sound business that has been operating for 50 years. That speaks loudly for the integrity of the business and it"s owners. Not many establishments have been able to withstand the test that time relentlessly delivers. It and the businesses on either side have all stood as monuments to good business practice and to neighborhood devotion. Thank you for being there all through my life. Best wishes for many more!
Love supporting these local family owned business !They do same day service (if dropped off early) and will do next day return. The owners are immigrants, but try really hard to understand exactly what kind of service you are looking for. HIGHLY RECOMMEND btw 99 cents for men's laundry shirts?? (cant get any better)