I brought my boots to them December 27th and I was told they would be ready yesterday. I only needed taps. I get there and the front counter associate tells me that a special part had to be ordered. What is so special about a tap? And I would have to wait longer. I waited a week for something simple and when I asked her when she looked at me like I was this crazy! She started to get an attitude so she got one right back. That is the reason I took my shoes to another business. Oh and by the way I was also going to buy those boots up front they were selling. Their employee needs to learn a bit more about customer service. She is rude and came off quite hateful. And for the owner to not take the time to pick up the phone and give me an actual phone call speaks volumes of how they treat new clients. That is the reason why not only I will go to their competitors---I will also also refer others to them as well.
PLEASE! PLEASE DO NOT TAKE YOUR SHOES TO THIS PLACE. I took in a very expensive pair of custom hand made exotic men Lucchese 2000 Caiman Crocodile horn back booths in to have sole glued. It was just a small separation on both booth. The worse I expected was to get the boot back with some glue on it. Never in my wildest did I think he would cut or grinded down the sole. He ruined the boot . The only fix for this is to resole, at the tune of $ 289.99. not to mention he dyed the stitching black it was brown when I took it in. what a disaster? If you see this post and have had similar problem with this business please contact me @ firstname.lastname@example.org.