Excellent interaction with a very courteous and efficient staff. Reaching by phone is difficult.
It looks okay from outside, but the doors were locked to the main door with a doorbell to ring for service. The customer service was nonexistent. I was treated as if I was unimportant and never spoken to. The front desk associate only addressed my fiancé with no interest in giving us two keys or me any. She just looked at him and asked if he would like two and upon entering the seeing our room I was ready to leave, but unfortunately we had had a very little sleep and traveled far. I didn't even want to stay to see this so called breakfast. Outside the "hotel" there was yelling and screaming which affected my sleep as well as the springs in my back and flat pillow. All in all it was the worse experience I've ever had at a hotel. There was also a horrible smell like mold and old smoke. I don't suggest anyone ever goes here. I just wished I checked out the hotel first before ever letting my fiancé book it or perhaps just left even though we were tired and couldn't possibly have drove the distance we needed to go.
One of nicest hotels ever and big!! In the lobby they had ducks come in the morning to the fountain and then at night they have the red carpet out again for the ducks to go back up to the roof where they live. It is just so wonderful to watch.
The hotel is lovely and modern. The service from the front desk was wonderful. The keys did not always work on the doors which was frustrating when I had to walk around the building in the cold. I got woken up both nights by the train across the street so if you are a light sleeper you may want to stay elsewhere as it is rather loud. The rooms were nice and comfortable and above all the hotel was clean.
These. apartments is mother f****** lie there are roaches for real in the fridge and I know you guys hear that and probably think this is a pissed-off tenant but it's not it's the truth nothing's newly renovated all tile floor ugly brown carpet and Peach walls
We were driving to Virginia when we got tired and all affordable hotels in area were sold out. Read reviews claiming to be 4 stars, however, we were thrown into a smoking room without warning, the sheets are dirty, TV is broken, the guy at the front desk is rude, and the room is disgusting.
I work for this company not very long and had a bad experience with the owner wich is the president of the establishment several employees complain about the big amount taken out of their first paycheck for uniforms and if you quit with out a notice you want get paid for the hours you work warning stay away from that company
Representative on the phone was rude, the young lady at the front desk wasn't patient at all, the room was listed as NO Smoking BUT it was just the opposite.
Horrible I'm everyday. We state rated at 3.30 and didn't get checked in until after 7 and went into 6 different rooms. Rooms were dirty. Staff was mean. Don't stay!!!
The room does not look like any of the pictures at the times of check in room smell like weed, and the second room don't have towels or dishes and no ashtray I was tell that I could come down and get them at the desk they will not bring them to my room.