Home Insurance in Memphis, TN

I have a service contract with American Home Shield to service plumbing, appliances, water heater, etc. for 5 yrs and paying $70 monthly for servicing and replacement of item if cannot be fixed. I have been trying to get service since June 6th on 2 faucets, 2 toilets, and the tub. 2 plumbing co's came out to diagnose, I've talked to about 20 people -I have thorough records of names, dates, times and conversations, escalations, promised refunds and call backs - STILL NOTHING! I want all of my money back because now 1 of the faucets is leaking and broken -they are not cooperating.

This is my second issue dealing with AHS where I have had to threaten a lawsuit against them. Same AC Unit again!!! On August 4th I called AHS to service my AC Unit. Several days later they sent contractor: SUMMER BREEZE HEATING & AIR COND, INC. from Dacula, GA to my home. On the first day they came it was raining so they could not do anything. The second time they came out the contractor pretended that he knew what was wrong, said he was ordering a part and they would call me back to schedule an appointment to fix my unit. After a few days I had to call them back to find out why there was a delay on the part. They schedule my appointment for me. Finally the part comes in and a third appointment is set up. On the day of the appointment we don't hear anything back from the company. Ten minutes before my appointment is to start I call them and the receptionist tells me that they are still on their way. The contractor who was supposed to come is running behind. Mind you, it is the dead heat of the summer. My house is 110 degrees inside and we have a non-working AC unit with a sick pet and irritable children. By this time, we are almost 8 days in with no working air. Twenty two minutes after the receptionist lied to me and told me they were still coming out, she calls me back and tells me that the contractor she sent out is new and does not think my issue is what he thought it was. In other words, he does not know what the heck is wrong. Are you kidding me? And they won't refund my money back even though they sent someone to my home who was clearly incompetent. We also had to pay someone else to fix our unit! Cost $17 bucks and was done in 30 minutes! I WANT MY MONEY BACK!! And I will go to great lengths to make sure I get it back!

Everytime I call I wait longer than 30 minutes to speak to a service rep. Cannot schedule on line because it cannot "find" my contract number. Sent a service tech out to fix washer and I had to take the morning off and pay $75.00 for him to tell me he cannot get one of the many parts it needs until October. That was Monday. Finally called Friday after not hearing anything. Waited on hold from 9:32 AM until 10:05 AM only to be told by Donna that they were working on it and would get back to me "maybe today or by Monday" I am so frustrated I could scream. Where is Mark J. Barry? He is listed as president. I will spread the news on social media regarding the terrible service.

Terrible. AHS sends technicians out to diagnose the problem. In our case AC. The technician tells us unit needs to be replaced, this is after four plus years of continuous problems. But AHS changes it and only wants to put a bandaid on the problem to save them money. Meanwhile we just spent nearly $500 in Freon. Technician even told us AHS puts pressure on them to repair at all costs even if it most likely is a temporary fix. This is how there companies are ranked with AHS. Not by customer satisfaction.

Horrible company. do not buy this warranty. You have to wait for hours on the phone to talk to anyone. I moved into this house six month ago. The air conditioner has broke three times. The first time we had to pay @$1400 out of pocket for a new compressor and for the refrigerant (AHS only pays $10 per pound toward that expense so we paid $90 per pound). come to find out average price for refrigerant is @$55 a pound. this leads me to believe that I was intentionally overcharged to cover the cost of the new compressor. This was in February. Come April AC is broke again. This time we went through a huge fiasco with the company they hired. One technician sad he would be here between 11 and 4p and he showed at around 8p. He couldn't fix the problem so he had to come back. The next day he lied and said he was at our home waiting on us. Turns out he never came to the house. When we complained to AHS we sat on the phone for hours and they would not answer our call. So here it is August in sunny Florida and AHS sent Air Zone to come fix my air conditioning I had to pay another $75.00 service call fee because it had been more than 90 days. That was yesterday August 6, 2015. The technician told me that they would have to order the part from York and left. I called this morning at 10:30 to make sure the part was ordered and was told that they would put the order on the person desk that orders parts. the technician called me @ 2:00 p. and said that the part might be in by 4:00p.m. but that he didn't want to get my hopes up. I get a call at 5:00 p.m. and the guy from air zone tells me the part won't be in until Tuesday August 11, 2015! I asked him how he had the part shipped and he avoided the question. Fnally, I get it out of him that they ordered it standard delivery. I tell him to overnight it and I will pay for the overnight delivery. But, because this guy waited until 5:00 pm to call me the York supplier was already closed. This is par for the course with AC folks that do warranty work for AHS. My recommendation: don't use AHS people. Oh by the way I am in florida with a family of five and it is 90 degrees inside. Feels like temperature outside is 106. If I had enough push I'd haul these people into court for nonfeasance. But, I don't have any push and like my granpap used to say "want in one hand and crap in the other and see which fills up first." Buyer beware DO NOT BUY A HOME WARRANTY FROM THIS COMPANY!!!

I worked with Nick and he's a great guy and the best at what he does. Easy 5/5!

Nick was so helpful. Thanks!

State Farm agent Kathy Thurmond-Edwards is definitely professional in her field and the work she does with her customers. It is clear that she understands the value of professionalism in a business setting and that is appreciated.

If I had to rate Kathy Thurmond-Edwards out of five, I would give her a six. She's outstanding!

Kathy Thurmond-Edwards from State Farm made sure I had a very pleasant transfer to her agency. It was great.