Great customer service and their employees are really nice. This is especially true for the picture framing department, where the Gentlemen who served us was very Nice and professional. We were treated respectfully and didn’t feel looked down upon, Even though it was obvious we were not artists.
5130 Old Summer RdMemphis, TN 38122
I asked aboit the flower corsage by calling yesturday. Was told that there are plenty in the fridge and no need to pre-order. Got to the shop today to find out it'll be ready by tomorrow 4pm! Unprofessional!
Great place. Friendly staff. Reasonable prices. Great selection. Fast service. Overall great place of business. Thank you
Best selection of any RC shop in town. Friendly and knowledgeable. Will never shop at another RC store.
good place to go and nice people who work there too.
Simply terrible customer service. The staff at this shop act like they are doing you a favor by just being in their presence. My 11 year old son called them and asked a few questions from the young man named Cody who works there, and he told my son he didn't answer questions over the phone, that he would have to come into the store. When my son informed him that we lived in a small town over two hours away, the person at Hobbytown, USA replied, "Oh, is that one of those ghetto towns?" When I spoke with him to inquire about a part, he assured me they had the part I needed. We drove the over two hours to get to the store, and he just looked at me and told me he didn't have the part! To make matters worse, he never apologized, he just stared at me with this vacant stare. I asked Cody and the older man if I could order the part online, and they told me that I could. Well, I couldn't find the part online, so I called them back to ask the part number. The older gentleman answered. I asked him if he knew the part number, that I was just in the store. He replied, "No, I would have to ask Cody", who was sitting right next to him. Then, he just sat on the phone... After awhile, I said, "Well, can you ask him, please?" This guy actually huffed into the phone and said "Yeah hold on!" When Cody got on the phone, he acted like he had never spoken with me, and said "Um" for about five minutes. I finally just gave up with them and called the manufacturer directly. After recounting our experience with several people in the RC hobby, they have all had similar stories about this store. To sum up, if you are expecting even a basic level of knowledge or customer service, stay far away from the Hobbytown, USA in Bartlett, TN. I am a 41 year old man who has managed plants of over 300 employees, and I haven't been treated this poorly EVER.
Lee and Jon at L and Jay literally SAVED my wedding day!!! My husband and I got married on Oct 6 2012 (it was the day of the monsoon in Memphis) and my wedding was outside. We moved everything under the tent and what they turned the tent into took my breath away. They literally cut small trees down and hung beautiful roses from the branches so I did not have to get married just in front of a stage in the tent (where only the reception was going to take place) I felt like they made my day (what could’ve been a disaster) into the best wedding anyone could ask for. From the first appt. to the last flower arrangement they placed on our tables, they were honestly AMAZING and I would recommend them 100 times over!!!!
These guys have done an amazing job for me on numerous occasions. Very talented and creative!! Absolutely amazing people to work with. They have numerous ideas for weddings! Better than I had every dreamed it would be. Thanks for everything guys!!
Way over priced and they didn't do what was promised. My daughter was told she would be WOWED and what they did was far from WOW. It was just average at best. The week of the wedding they said they needed another 1900.00 dollars on top of the 6000.00 we had already been quoted. The price I paid would have been fine if it had looked the way we were told. The flowers were the thing that was the most important to my daughter and she ended up very disappointed. We will not advise anyone to use them unless you enjoy throwing your money away.
I thought I was going to love L & Jay Productions but they ended up being the worst. I was blown away by them at first but seriously lost all trust in them when they sent us a balance due 4 days before the wedding of over $4,500.00. I was under the impression that the $10,800.00 I had spent was completely paid in full as those were his words when my husband asked before leaving the meeting. Once they were questioned they got an attitude and thought we were being rude for even question them! The brides bouquet was contracted to be all peonies and she even told him she did not like roses. It arrived and it was nothing but roses. A dear friend went out to buy flowers just to redo the bridal bouquet since the bride specifically asked for no roses. Peonies and garden roses were expected and neither were found in any of the arrangements. You could see each layer of cake due to lack of hydrangas. I rented draping for $500 and it was never used. They charged me for $400 for uplighting and it was never used. I expected both to be there setting up since they were the ones that met with us each time. Jon showed up for all of 7 minutes. Once his crew left, I went around taking pictures and sent them via phone to Jon and he said "Oh no we are coming back" They were never coming back and they actually told people that they were done. The flowers were not fresh and the arrangements looked nothing like what I had seen in his office during our visit. I wish I had shopped around. I also have photos of flowers that looked as if they had been used days earlier just sitting on the ground. I truly believe that they had flowers from a previous event and just brought them to our wedding. When you hire someone you expect them to play a part in the end product. This did not happen, they were never there to oversee anything. Buyer beware.....$11,000 and the flowers were awful. Best advice is shop around!