Bartlett Small Engine has the worst customer service that I have ever experienced! They are rude, uncaring, inaccurate, make promises and then deny they did, don't care about anyone other than themselves. Unfortunately, Sears has outsourced all of the lawnmower service work to this Company and the first question they ask "is this a Sear's repair", which they immediately respond, "it will be awhile as we work on our own customers first". After 3 weeks of broken promises and no clear understanding when the repair would be completed, I picked up my mower without having them do the repair. I have lodged a complaint with Sears and hopefully others will do the same, so hopefully they will lose this business along with their "customer" business. I'll buy a cow for my yard work before I ever use this Company again.The only reason I gave them a 1 star rating is because it would not let me give a negative star rating.
1093 Chelsea AveMemphis, TN 38107
From Business: We have a vast inventory of both American & Foreign parts with new inventory arriving daily. We ship everywhere-everyday! We have been serving the Memphis area fo…
595 Vandalia StMemphis, TN 38112
From Business: If your car is not running very smoothly, it might be time to give it some TLC. We can take care of most makes and models so just give us a call and we can schedu…
My Honda mower (17 yrs old) wasn't starting on the second pull so when I talked to them they said to bring it out in November because this was their slow time and they could give it a good overall. Got it back in December - $130. Put in my garage. Took it out the end of February. Put gas in the tank and it leaked out. Gas tank broken - it was not broken when I took it to them. Called them and they said bring it out. Now it's going to cost another $130 and they told me it was shot! They didn't know this in November? But get this - they would sell me a new mower! I told them to keep the mower. I wouldn't buy a starter rope from them! This is a total rip off place and very poor customer service! GK
Great services. He really knows his stuff. The 1st roadside services I call,over charge me and didn't fix my problem. He came out and had me up and running within 30 min. Thanks Again ��������A.McKee.
These folks kept my tractor and generator (OUTSIDE and UNCOVERED) almost 5 months and lied whenever I CALLED them and never touched it! In all that time, they called me only once (to ask me to bring in an attachment). When I called them they told me the repair person who was working on it was out and would call me, the manager was working on it and would call me, and the manager was working on it and had it all taken apart, was out and would call me - but no one ever called me. When my friend first went into the store (for me) they passed the manager off for a repairman! Later on, my friend discovered when he insisted on speaking to the manager, that the person he'd spoken to on an earlier visit, who'd said he was the repairman, was actually the manager. When I went in to get my things, I found them outside, uncovered, untouched and with one part missing! The shop never apologized and did not replace the part they'd misplaced. *****MY RATING IS ACTUALLY MINUS ONE STAR!!!!
NEVER WILL PATRONIZE THIS BUSINESS AGAIN. All caps because they are grossly over priced for work done on your small engine. Then you try your equipment out that you just paid an arm and leg for and find out it's doing the same thing. READ THESE REVIEWS PEOPLE. I wish I had.
My experience has been the same ......The minute I told them I was wanting to buy parts for a B&S engine they responded with insults and rude behavior cause I was buying parts for a Honda. Sad thing is that I recently received the same customer service at Colonial as well. Wish I could give both a zero star and find a friendly parts store when needing same day service
Interesting reviews below. My experience there has been exactly opposite. The customer service has been great and my turn around times have been reasonable. Not sure if all the bad reviews are Sears customers only, but I don't have any complaints.
I wouldn't wish the terrible customer service from Bartlett Small Engine Repair on any person. I would avoid this dealer at all costs.
Some of the worst customer service I've ever seen. Apparently BSE has enough business and doesn't want any additional business. I've been to the store two times in the last few months to purchase parts and both times I found the front desk employees to be rude. The first time I chalked it up to someone having a bad day, the second time I encountered the same attitude from a different employee, there will not be a third chance.