I could not find an email address to send you this but hopefully this will find its way to the Owner/Manager. I have been a loyal customer to your dry cleaners for 15 years. This morning I found out last minute I had something I needed to attend mid day tomorrow. I rushed to your dry cleaners at Poplar, the one I have been going to for 15 years, and arrived at 9:15am hoping to get same day service. I understand that I missed the cutoff time by 15 mins but based on my long-term loyalty I thought a 1 time exception could be made. Unfortunately the girls at the counter were not having it and long term loyalty means nothing! Unfortunately I have made the decision to take my loyalty somewhere else after this event. No, I am not leaving due to this one event. The counter service has truly gone down hill over the past few months and I have bitten my tongue for as long as I can. Thank you for your service over the years but the counter service has gone down hill and I must move on.
The owner has decided that any shirts I bring back which have stains - I will be charged the dry cleaning rate instead of the laundry rate. When was the last time you heard of a cleaners raising there prices because there quality control didn't do a good job getting the clothes clean?! BTW once the shirts are sent back the come back cleaned - Hey do your job right the first time instead of having the customers have to return the clothes for a re-do! Where's your customer ?!!!
This laundrymat reminds me of the sitcome Cheers, a place where everybody knows your name. Comfort is located on a very busy boulevard convenient, easliy accessible and they keep the laundry mat so clean. I appreciate that they are in my neighorhood! There are two locations the Airways location and 4430 Winchester same hours and same great customer service!
Love supporting these local family owned business !They do same day service (if dropped off early) and will do next day return. The owners are immigrants, but try really hard to understand exactly what kind of service you are looking for. HIGHLY RECOMMEND btw 99 cents for men's laundry shirts?? (cant get any better)
I took over 50 pieces of clothing to DMC for cleaning. Each piece was cleaned and revitalized. Even sequin outfits looked like they were new. The personnel are friendly and helpful. They go the extra mile to ensure their customers are satisfied.
Beautiful, clean building with new equipment. They take good care of this place. They accept credit cards now too.
Great service plus very professional outgoing. Definitely recommend others